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> i cant use WOL [In progress]
azizdhow
post 20.03.2017 13:33
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i have ksc 10.3 ,i want turn on all pc's in my network. some pc's support WOL by motherboard,other pc's not support wol. sometimes i can turn on pc's(that support ,and not support wol).but other time i cant that . my network have many vlans

This post has been edited by azizdhow: 20.03.2017 13:37
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Kirill Tsapovsky
post 20.03.2017 13:39
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QUOTE(azizdhow @ 20.03.2017 12:33) *
i have ksc 10.3 ,i want turn on all pc's in my network. some pc's support WOL by motherboard,other pc's not support wol. sometimes i can turn on pc's(that support ,and not support wol).but other time i cant that . my network have many vlans


Hello.

Please note that only those cases where WOL is supported by BIOS but not activated when it should can be troubleshooted. For those, please describe a more detailed scenario that can be used to reproduce the issue (OS version, steps, cases in which WOL works and in which it doesn't).

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

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azizdhow
post 20.03.2017 13:48
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QUOTE(Kirill Tsapovsky @ 20.03.2017 13:39) *
Hello.

Please note that only those cases where WOL is supported by BIOS but not activated when it should can be troubleshooted. For those, please describe a more detailed scenario that can be used to reproduce the issue (OS version, steps, cases in which WOL works and in which it doesn't).

Thank you.


OS=win (xp,7)
i have dell pc's and HP pc's
dell support WOl
hp not support wol
sometimes i can run WOL for dell and hp pc's.but sometimes when i run WOL pc's not run.
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Kirill Tsapovsky
post 20.03.2017 13:51
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QUOTE(azizdhow @ 20.03.2017 12:48) *
OS=win (xp,7)
i have dell pc's and HP pc's
dell support WOl
hp not support wol
sometimes i can run WOL for dell and hp pc's.but sometimes when i run WOL pc's not run.


As suggested earlier, please provide more detailed descriptions (both action- and environment-wise) of cases when WOL can be used and when it cannot. Note that, in order to investigate, product traces for reproduction scenarios will be required.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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azizdhow
post 20.03.2017 13:56
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I could not understand why sometimes I can and sometimes I can not, not know why
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Kirill Tsapovsky
post 20.03.2017 14:02
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QUOTE(azizdhow @ 20.03.2017 12:56) *
I could not understand why sometimes I can and sometimes I can not, not know why


Please take into account the following factors:
1. What are the products installed on hosts, and what are their versions?
2. What is the task type that you are trying to execute that involves WOL?
3. Does it depend on the initial host state (powered off, sleep mode, hybernation)?
4. Is there a user logged on to the host?

Please let us know which are the deciding factors whether WOL works or not.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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azizdhow
post 20.03.2017 14:12
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QUOTE(Kirill Tsapovsky @ 20.03.2017 14:02) *
Please take into account the following factors:
1. What are the products installed on hosts, and what are their versions?
2. What is the task type that you are trying to execute that involves WOL?
3. Does it depend on the initial host state (powered off, sleep mode, hybernation)?
4. Is there a user logged on to the host?

Please let us know which are the deciding factors whether WOL works or not.

Thank you.


products installed :in server ksc 10.3.407..in client kes 10.2.1.23.and OS windows xp sp3
the task type: turn on from power off.
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Kirill Tsapovsky
post 20.03.2017 14:25
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QUOTE(azizdhow @ 20.03.2017 13:12) *
products installed :in server ksc 10.3.407..in client kes 10.2.1.23.and OS windows xp sp3
the task type: turn on from power off.


Please note that KES 10.2.1.23 is not supported as of 2017. It is suggested that you upgrade to a more recent version.
Under which application do you find the mentioned type of task in the task creation wizard? Please provide its export.
Note that provided information is not sufficient to define a reproduction scenario. Please refer to the suggestions in previous posts.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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