Endpoint Security - avp.exe - startup - memory issue (0x001d74dc)

[izegem]

Lots of users getting an avp.exe update after deploying Kaspersky 11.1 It's an application error, a memory issue on start-up: 0x001d74dc Quick solution? Now we run KAVRemover and usually the second install is fine; but there are lots of users...

[Konstantin Antonov]

Hi, Could you please provide full GSI report with event logs from the affected host. Thank you!

[izegem]

1. how do I get this report?
2. how should I share it safely?

[Konstantin Antonov]

1. You can collect GSI via following article - https://support.kaspersky.com/common/diagnostics/3632
2. You can create incident in CompanyAccount with description of your problem and attach the collected GSI to them.

Thank you!

[mshurman]

Lots of users getting an avp.exe update after deploying Kaspersky 11.1

It's an application error, a memory issue on start-up:
0x001d74dc

Quick solution?

Now we run KAVRemover and usually the second install is fine; but there are lots of users...

Hello,

Any update about this issue??

 

Thanks

[alexcad]

This topic is 1 year old and KES11.4 has been around for a while.

Regards
Alex