Berny

@Pym Welcome , Bienvenu First suggestion , please upgrade for free to Kaspersky Standard ? → Kaspersky: Basic, Standard, Plus, Premium - Info & FAQ → Q1

@BartManders Welkom op het Kaspersky Forum. Dit issue is mij onbekend 🤔 , van zodra de beschermde Browser in een nieuw venster geopend wordt zijn betalingen naar personen die niet in het adresboek staan mogelijk. Moest het blijken dat uw kennis hierbij een probleem heeft dan is Kaspersky Technical Support de beste optie → https://support.kaspersky.com/nl/b2c/nl

@arindamsg23 Welcome. Please upgrade for free to Kaspersky PLUS : → Kaspersky: Basic, Standard, Plus, Premium - info & FAQ → Q1

@jelle jan Welkom op het Kaspersky Forum. Kan u bijkomende details overmaken aub.

@SNH Can you please specify, are you talking about another home access point ? Also , please contact Kaspersky Technical Support.

@Dan B Bonjour, Merci de bien vouloir nous tenir au courant svp ?

@SNH VPN needs an active network connection, turning off your iPhone is disabling the WiFi/4G connection including the VPN. On reboot you get reconnected to the internet but without VPN which you can manually reactivate.

@SNH Please see my Post above your Post. Also , did you clear your Browser cache ? Only TS can analyze and fix this issue that I never encountered on my side 🤔

@Abou Elyazed Welcome. Please see → https://www.nomoreransom.org/en/index.html Also, unfortunately in a lot of cases files can't be decrypted without the private key that is only known by the attacker and paying the ransom does not guarantee the encrypted files will be unlocked.

@Studynx Please share your INC number, Kaspersky collaborators are watching this Forum.

@Dan B Veuillez scroller vers le bas et cliquer sur le lien “ Contacter le support ” s.v.p. ?

Bonsoir @Dan B Veuillez consulter le Support Technique svp → https://support.kaspersky.com/fr/b2c/fr

@Studynx I would like to help you but without detailed information we are looking in the dark … 🤔

@Studynx Can you please specify ?

@Studynx My personal experience is mostly a verdict after around 30/60 minutes , but in some cases the next day. Did you try to submit a ticket to Kaspersky Technical Support ?