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> Server Backup error 3621 [Solved] [INC000007553796]
enriquel
post 20.03.2017 21:32
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Hello, I'm getting since Friday an error while system it's trying to do the backup. Error as follow. Do I need to open a ticket?

Thanks in advance!

"3621 'Could not allocate a new page for database 'KAV' because of insufficient disk space in filegroup 'PRIMARY'. Create the necessary space by dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.;The statement has been terminated.' LastStatement='EXEC aksrv_fixdb'"
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glabrador
post 20.03.2017 21:41
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QUOTE(enriquel @ 20.03.2017 12:32) *
Hello, I'm getting since Friday an error while system it's trying to do the backup. Error as follow. Do I need to open a ticket?

Thanks in advance!

"3621 'Could not allocate a new page for database 'KAV' because of insufficient disk space in filegroup 'PRIMARY'. Create the necessary space by dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.;The statement has been terminated.' LastStatement='EXEC aksrv_fixdb'"

Looks like you need to create more disk space.
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enriquel
post 20.03.2017 21:47
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Can you explain your self please as my system drive (C:) has 276GB free and data drive (D:) has 568GB free.

Could this be related to a limitation on the SQL 2K8 R2 version?

Thanks in advance.-

QUOTE(glabrador @ 20.03.2017 13:41) *
Looks like you need to create more disk space.


This post has been edited by enriquel: 20.03.2017 21:52
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glabrador
post 20.03.2017 21:58
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QUOTE(enriquel @ 20.03.2017 12:47) *
Can you explain your self please as my system drive (C:) has 276GB free and data drive (D:) has 568GB free.

Could this be related to a limitation on the SQL 2K8 R2 version?

Thanks in advance.-

What version of KSC are you running? Have you been running the database maintenance task?
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enriquel
post 20.03.2017 21:59
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QUOTE(glabrador @ 20.03.2017 13:58) *
What version of KSC are you running? Have you been running the database maintenance task?


KSC 10.2.434



This post has been edited by enriquel: 20.03.2017 22:02
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enriquel
post 20.03.2017 22:49
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How do I run the maintenance. I know KSC it's running the backup but haven't configured any maintenance myself, doesn't the installation do that? We do have enough space and in case of server failure I'll reinstall KSC so I guess I haven't care much about the KSC maintenance other than software and virus sign updates. I assumed this was automatic or we were in no need for that.

QUOTE(glabrador @ 20.03.2017 13:58) *
What version of KSC are you running? Have you been running the database maintenance task?

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glabrador
post 20.03.2017 23:05
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QUOTE(enriquel @ 20.03.2017 13:49) *
How do I run the maintenance. I know KSC it's running the backup but haven't configured any maintenance myself, doesn't the installation do that? We do have enough space and in case of server failure I'll reinstall KSC so I guess I haven't care much about the KSC maintenance other than software and virus sign updates. I assumed this was automatic or we were in no need for that.

It should be in the Task folder but I'm not sure if it's only available in version 10.3.407. This task has a setting to "Shrink database".
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enriquel
post 20.03.2017 23:20
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QUOTE(glabrador @ 20.03.2017 15:05) *
It should be in the Task folder but I'm not sure if it's only available in version 10.3.407. This task has a setting to "Shrink database".

Thanks Labrador. You are right I don't have the option or I could't find it.

I opened an incident and they are trying to help me.

I'll inform to give an idea of what was the problem.

Have a great week!
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Dmitry Eremeev
post 21.03.2017 01:11
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QUOTE(enriquel @ 20.03.2017 22:20) *
Thanks Labrador. You are right I don't have the option or I could't find it.

I opened an incident and they are trying to help me.

I'll inform to give an idea of what was the problem.

Have a great week!


Hello,

please provide us the incident number.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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enriquel
post 21.03.2017 02:21
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QUOTE(Dmitry Eremeev @ 20.03.2017 17:11) *
Hello,

please provide us the incident number.
Thank you.

INC000007553796

I'm doing upgrade to setup10.3.407full_en.exe
I'll inform back

This post has been edited by enriquel: 21.03.2017 02:22
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enriquel
post 21.03.2017 03:49
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QUOTE(enriquel @ 20.03.2017 18:21) *
INC000007553796

I'm doing upgrade to setup10.3.407full_en.exe
I'll inform back

Yes upgrade did the trick!

setup10.3.407full_en.exe
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Dmitry Eremeev
post 21.03.2017 08:26
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QUOTE(enriquel @ 21.03.2017 02:49) *
Yes upgrade did the trick!

setup10.3.407full_en.exe


Do we understand you correctly that the problem was solved ?
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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enriquel
post 21.03.2017 16:58
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QUOTE(Dmitry Eremeev @ 21.03.2017 00:26) *
Do we understand you correctly that the problem was solved ?
Thank you.

Correct. The upgrade to 10.3.407 did fixed the problem and database went from corrupted and 10GB in size to be fixed and less than 200MB in size.-
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Kirill Tsapovsky
post 21.03.2017 18:33
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QUOTE(enriquel @ 21.03.2017 15:58) *
Correct. The upgrade to 10.3.407 did fixed the problem and database went from corrupted and 10GB in size to be fixed and less than 200MB in size.-


Thank you for your feedback!


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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