Jump to content

Recommended Posts

Hi,

Can someone please help me with this? Every time I try to open up certain webpages I get a notification about a trojan virus. I have attached a picture to show the details. How do I get rid of this? My Kaspersky doesn't seem to be getting rid of it every time I do a full scan.

Thanks

viruses screenshot.JPG

Share this post


Link to post

Welcome.  Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software.
and do a databases update > reboot, then do a scan.  

Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot.

After that, uninstall any recently installed junk > reboot. 

After that, uninstall any and all junk toolbars > reboot.

Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. 

Remove the junk argument from the target field of the browser shortcut properties. 

Remove any and all junk search providers in all of your browsers.

Then if need be, change your home page, in all of your browsers. 

How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319

If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. 

Any better after that? 

If still no go, Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request: 

a. Description of the issue.
b. Screenshot, as needed.
c. GSI

Share this post


Link to post

×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.