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We have 2 devices with 2 separate subscriptions, both are active for a few more months, recently we reuploaded Win 11 after repairs, when we download the antivirus and installed it, despite using the right activation key, when one is installed on one device, it cancels the other one on the other device? Deleted and reinstalled several times, it still does it. Anyone can help please?

Я не согласен с этим. Почитая отзывы и форум, у всех плюс минус одни и те же проблемы. Решения всегда одни и те же и это не помогает. Обновления приложения "типо" один раз в год. Я готов поддержать Российского разработчика и каждый год покупать лицензию и много таких как я. И если бы мы видели какие то положительные изменения в работе, обновления ПО это бы и было доказательство того что разработчику не наплевать на своих пользователей. У меня осталось подписки на три месяца и сейчас я начал тестировать аналогичные приложения других разработчиков.

Hello， 你能不能再关机前，先退出这个UU远控，不就没有问题了嘛……

Таже сама я проблема. Все делал что присылала поддержка. И переустановка тоже не помогает. Потом пройдет 3-5 дней и настройки сработают. Видимо проблема на стороне Касперского, но они не признают проблему

So these alerts are not a suspicious or malware, correct? I've searched on Google about where these files must be at to not be confused as threats and since they are on C:\Windows\System32 and on C:\Windows\System32\wbem I was losing my mind....that is part of OCD behavior to over think these yellow and red colored alerts are something serious. If you are getting me clarified and assuring I don't need to take any urgent action to understand for what reasons last night occurred this notification then tell me how why these labelled alerts in the report section like "object/file not processed " or "processing error" are not a real red flag? Because on your situation, you have ordered to skip or ignore the action. In my KS I never have programmed to do that nor unpack in background files. I've always kept the iSwift and iChecker tecnology since it have been introduced in Kaspersky Internet Security. Wanted to understand why there were no motive or action to why these two objected were detected that way without motive or reasons. They Just show blank under in 'motive' column. Thank you once more for taking the considered time to assist in advance. And I'll be looking forward.👍

Hello @Wusl, Welcome back! (your) topic is in Kaspersky Password Manager which doesn't have a 60% discount. Because we don't know which software you'd like to purchase we've selected Kaspersky Plus - which has a 55% discount. SEPA as a payment method is available, we don't know why the payment would be rejected if the mandate-authorisation has been processed & funds are available: Please note: So funktioniert das Abonnement Ihr Abonnement beginnt am Tag des Kaufs und wird automatisch verlängert, damit Sie ohne Unterbrechung weiter geschützt bleiben. Der Preis für die nächste automatische Verlängerung (der sich ändern kann) wird Ihnen per E-Mail mitgeteilt und Ihnen einige Tage vor Beginn der nächsten Laufzeit in Rechnung gestellt. Sie können das Abonnement jederzeit kündigen.. READ: Weitere Informationen - it's important! Another alternative may be to purchase the Kaspersky subscription via amazon.de. Unfortunately there's little that the Community can do to assist - to protect your privacy & security all of your private information & records are not available to the Community -> (your) best option is to reach out to Kaspersky Customer Service (KCS): https://support.kaspersky.com/de/b2c/de#contacts, select Email, fill in the template as shown, provide a *detailed-history* *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋

Dear Sir or Madam, I hope this message finds you well. I recently received the communication below regarding orders 3ME0NUEFY7A and 4KAYE15VRYY0, mentioning a pending matter and an administrative fee. Before taking any action, I would be grateful if you could kindly confirm the legitimacy of this request and provide the relevant supporting details, including: Confirmation that this communication is officially linked to Kaspersky Brazil store; Evidence of the alleged banking opposition/chargeback; Clarification regarding the administrative fee; Confirmation of the current status of my pending order. I appreciate your attention and look forward to your clarification. My email is *****@*****.tld Kind regards, Guilherme Costa From: *****@*****.tld <*****@*****.tld> Sent: Tuesday, April 21, 2026 14:40 To: *****@*****.tld <*****@*****.tld> Subject: (RCB) Seu pedido 4KAYE15VRYY0 Kaspersky Brazil store esta pendente   Prezado(a) cliente, Muito obrigado pela sua(s) recente(s) encomenda(s) na nossa loja virtual, dos seguintes softwares Kaspersky Premium. Devido a uma oposição bancária em relação ao pedido No.3ME0NUEFY7A no valor 179.9 R$ comprado em 03/01/2024 seu pedido está pendente. Quando uma oposição bancária é registrada,o pagamento é estornado, ainda que a licença para o pedido tenha sido gerada. Esse processo acarreta uma taxa administrativa no valor de R$25,00. Para regularizar a situação da sua conta e possibilitar a validação do seu novo pedido 4KAYE15VRYY0 pendente, pedimos que por gentileza pague a taxa administrativa. Clicando no link a seguir: Clique aqui para fazer o pagamento O pagamento pode ser realizado com boleto ou cartão de crédito . Uma vez feito isso, por favor responda a este e-mail para que possamos encontrar o pagamento e aplicá-lo à sua conta bem como validar o pedido pendente. Sem pagamento, seu novo pedido será automaticamente cancelado e reembolsado em 5 dias. Atenciosamente, Administração de Vendas Kaspersky Brazil Nexway Unofficial translation Dear Customer, Thank you very much for your recent order(s) placed through our online store for the following software products: Kaspersky Premium. Due to a bank chargeback related to order No. 3ME0NUEFY7A in the amount of R$179.90, purchased on 03/01/2024, your order is currently pending. When a chargeback is registered, the payment is refunded, even if the licence for the order has already been generated. This process results in an administrative fee of R$25.00. To regularise your account status and enable the validation of your new pending order 4KAYE15VRYY0, we kindly ask you to pay the administrative fee by clicking the following link: Click here to make the payment. Payment may be made by bank slip (boleto) or credit card. Once this has been completed, please reply to this email so that we may locate the payment, apply it to your account, and validate the pending order. If payment is not received, your new order will be automatically cancelled and refunded within 5 days. Yours faithfully, Sales Administration Kaspersky Brazil Nexway

Добрый вечер, @Sidewindah, С этим нужно обратиться в поддержку: https://support.kaspersky.ru/b2c/ru#contacts P.S. На портале бета-теста уже заводили баг: https://eap.kaspersky.com/topic/6347, но как видно до сих пор не исправили. А возможные сроки могут сказать только в поддержке.