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I installed Kaspersky internet 2009 trial, removed zone alarm and a few other spyware programs

program installed ok but when I try to scan it reboots my pc

any ideas?

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I installed Kaspersky internet 2009 trial, removed zone alarm and a few other spyware programs

program installed ok but when I try to scan it reboots my pc

any ideas?

Please post a GSI log.

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Hi

 

Turn off windows firewall ,and windows defender please.

 

Did that help?

 

windows firewall is off and defender is off but the scan still reboots the pc

scan works ok in safe mode

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It's not WD or W firewall.........................it has to be either an ailing Windows install, a conflict with a driver or leftovers from the ZA uninstall for example.

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It's not WD or W firewall.........................it has to be either an ailing Windows install, a conflict with a driver or leftovers from the ZA uninstall for example.

I did some further troubleshooting and removed all registry items referencing spyware software and antivirus software now the scan works except for the memory scan option. is there any way to look at how or what the memory scan looks at?

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