Vista Ultimate SP1, MS Outlook 2007 SP1 and Kaspersky 2009

[PeeBee]

I get the following from the crash log:

 

Description

A problem caused this program to stop interacting with Windows.

 

Problem signature

Problem Event Name: AppHangXProcB1

Application Name: OUTLOOK.EXE

Application Version: 12.0.6212.1000

Application Timestamp: 46e03e45

Hang Signature: 57f7

Hang Type: 128

Waiting on Application Name: avp.exe

Waiting on Application Version: 0.0.0.0

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 1033

Additional Hang Signature 1: ac1ff1a972d77b9008d3a34c3915918c

Additional Hang Signature 2: b24d

Additional Hang Signature 3: dd30f6208c4d3b04ad2223a17c0bdc9c

Additional Hang Signature 4: 57f7

Additional Hang Signature 5: ac1ff1a972d77b9008d3a34c3915918c

Additional Hang Signature 6: b24d

Additional Hang Signature 7: dd30f6208c4d3b04ad2223a17c0bdc9c

 

Extra information about the problem

Bucket ID: 152572603

 

It clearly indicates that's it waiting on a thread to come back from AVP. This error occurs about 3-4 times per day. I've also attached my GetSystemInfo log here:

http://gsi.kaspersky.fr/lire.php?hl=en&amp...amp;Microsoft=0

 

Thanks for your help!

 

 

[DonKid]

According to your GSI log, you can disable Windows Defender.

[PeeBee]

According to your GSI log, you can disable Windows Defender.

 

Yes...sorry I have disabled windows defender. I still have the same issue. That DLL is just loaded into firefox...as I understand it, without the engine running that dll is useless anyway.

 

Either way it doesn't have any impact on the thread contention issue with Outlook as that above is a firefox issue.

 

PeeBee

Edited June 27, 2008 by PeeBee

[PeeBee]

Sorry it's KIS 2009 v8.0.0.357

 

I'm sure you can get that from the system dump but thought I would post it for easy access.

[PeeBee]

Sorry it's KIS 2009 v8.0.0.357

 

I'm sure you can get that from the system dump but thought I would post it for easy access.

 

Any word on this?

[PeeBee]

Any word on this?

Is there a way to post a bug and have it tracked? I don't even know if anyone is looking at this at all.

[PeeBee]

Is there a way to post a bug and have it tracked? I don't even know if anyone is looking at this at all.

 

Ok it happened again.

 

Description

A problem caused this program to stop interacting with Windows.

 

Problem signature

Problem Event Name: AppHangXProcB1

Application Name: OUTLOOK.EXE

Application Version: 12.0.6212.1000

Application Timestamp: 46e03e45

Hang Signature: 57f7

Hang Type: 128

Waiting on Application Name: avp.exe

Waiting on Application Version: 0.0.0.0

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 1033

Additional Hang Signature 1: ac1ff1a972d77b9008d3a34c3915918c

Additional Hang Signature 2: b24d

Additional Hang Signature 3: dd30f6208c4d3b04ad2223a17c0bdc9c

Additional Hang Signature 4: 57f7

Additional Hang Signature 5: ac1ff1a972d77b9008d3a34c3915918c

Additional Hang Signature 6: b24d

Additional Hang Signature 7: dd30f6208c4d3b04ad2223a17c0bdc9c

[Howard Kaikow]

According to your GSI log, you can disable Windows Defender.

 

How does one disable Windows Defender?

[PeeBee]

How does one disable Windows Defender?

 

http://windowshelp.microsoft.com/Windows/e...1bf0dc1033.mspx

[Howard Kaikow]

http://windowshelp.microsoft.com/Windows/e...1bf0dc1033.mspx

 

Thanx.

 

I'm going to replace NIS 8 with KIS 7.

It appears that the NIS install already disabled Windows Defender.

[PeeBee]

Thanx.

 

I'm going to replace NIS 8 with KIS 7.

It appears that the NIS install already disabled Windows Defender.

 

I've been able to re-create this problem 100 times over....any idea what it could be?

[Howard Kaikow]

I've been able to re-create this problem 100 times over....any idea what it could be?

 

THe computer came with a trial version of NIS 2008, so HP might have disabled Windows Defender

 

 

[PeeBee]

I get the following from the crash log:

 

Description

A problem caused this program to stop interacting with Windows.

 

Problem signature

Problem Event Name: AppHangXProcB1

Application Name: OUTLOOK.EXE

Application Version: 12.0.6212.1000

Application Timestamp: 46e03e45

Hang Signature: 57f7

Hang Type: 128

Waiting on Application Name: avp.exe

Waiting on Application Version: 0.0.0.0

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 1033

Additional Hang Signature 1: ac1ff1a972d77b9008d3a34c3915918c

Additional Hang Signature 2: b24d

Additional Hang Signature 3: dd30f6208c4d3b04ad2223a17c0bdc9c

Additional Hang Signature 4: 57f7

Additional Hang Signature 5: ac1ff1a972d77b9008d3a34c3915918c

Additional Hang Signature 6: b24d

Additional Hang Signature 7: dd30f6208c4d3b04ad2223a17c0bdc9c

 

Extra information about the problem

Bucket ID: 152572603

 

It clearly indicates that's it waiting on a thread to come back from AVP. This error occurs about 3-4 times per day. I've also attached my GetSystemInfo log here:

http://gsi.kaspersky.fr/lire.php?hl=en&amp...amp;Microsoft=0

 

Thanks for your help!

 

I'm still having this problem. I've tried re-installing KIS 2008. Has nobody else experienced this?

[PeeBee]

I'm still having this problem. I've tried re-installing KIS 2008. Has nobody else experienced this?

 

Sorry 2009. In fact 8.0.0.357

[Voodoodali]

Sorry 2009. In fact 8.0.0.357

 

I'm having the same problem with Vista Home Premium and Outlook 2007.

I have 2 computers and the one running Kaspersky with Office 2003 and Windows XP has no problems. I've had nothing but problems with Kaspersky+Vista & Office 2007. I've just gotten finished reformatting my HD after a restart from a Kasperksy update corrupted my boot file.

It's discouraging to see the lack of response to your repeated requests for help here. I'm on the verge of switching back to Mcafee.

 

Anyway, if you kaspersky people have any answers for why Outlook 2007 hangs after installing kaspersky internet security 7.0.1.325 cde, I hope you post them here.

 

Description

A problem caused this program to stop interacting with Windows.

 

Problem signature

Problem Event Name: AppHangXProcB1

Application Name: OUTLOOK.EXE

Application Version: 12.0.6316.5000

Application Timestamp: 4833a470

Hang Signature: 57f7

Hang Type: 128

Waiting on Application Name: avp.exe

Waiting on Application Version: 0.0.0.0

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Hang Signature 1: ac1ff1a972d77b9008d3a34c3915918c

Additional Hang Signature 2: 3523

Additional Hang Signature 3: 876e3de5f7f7a0956e1347b38637775d

Additional Hang Signature 4: 57f7

Additional Hang Signature 5: ac1ff1a972d77b9008d3a34c3915918c

Additional Hang Signature 6: 3523

Additional Hang Signature 7: 876e3de5f7f7a0956e1347b38637775d

 

Extra information about the problem

Bucket ID: 262479551

Edited July 31, 2008 by VoodooDali

[Don Pelotas]

You should contact support with this:http://support.kaspersky.ru/helpdesk.html?LANG=en.................this is a user forum and for these kinds of issues official support is the way to go.

[Voodoodali]

You should contact support with this:http://support.kaspersky.ru/helpdesk.html?LANG=en.................this is a user forum and for these kinds of issues official support is the way to go.

 

Thanks I did that.

[PeeBee]

Thanks I did that.

 

Any word from them? ...still happens to me quite often.

[Voodoodali]

Any word from them? ...still happens to me quite often.

 

They told me to exit Kaspersky and use repair.

I did that, but it failed. I then uninstalled and reinstalled.

Yesterday it updated and wanted a reboot, and damaged my master boot file again. Black screen of death FTL. I had to use the Vista disc to repair Vista. I'm not installing Kaspersky again, it's worse than a virus. Reminds me of when I used to use Norton. Guess I'll go back to AVG for the time being...maybe Mcafee again.

[Whizard]

Do not hijack threads from other members!

 

[Voodoodali]

Do not hijack threads from other members!

Um, this was Peebee's thread and I was responding to a question from Peebee, so I'd hardly call that hijacking.

[Whizard]

AVG comment is not really helpful. And besides its between him and Support now.

[Don Pelotas]

Peebee, a new version of Kaspersky will be out next week.............Please try to uninstall the one you have with the tool:http://support.kaspersky.com/faq/?qid=208279752, then install the new version and see hwo you fare.

[PeeBee]

Peebee, a new version of Kaspersky will be out next week.............Please try to uninstall the one you have with the tool:http://support.kaspersky.com/faq/?qid=208279752, then install the new version and see hwo you fare.

 

Oh that did it! My outlook experience is so much better! The new 454 release works great!

 

You guys should back port this fix to version 7 as well. After 10 months of this my machine is finally working well!

 

Great job!

 

PeeBee

[PeeBee]

Oh that did it! My outlook experience is so much better! The new 454 release works great!

 

You guys should back port this fix to version 7 as well. After 10 months of this my machine is finally working well!

 

Great job!

 

PeeBee

 

Ahh...I spoke too soon. Although the frequency of Outlook hanging has reduced tremendously, it does hang from time to time. Not sure if this is the same signature, but here is what the crash dump told me:

 

Description

A problem caused this program to stop interacting with Windows.

 

Problem signature

Problem Event Name: AppHangXProcB1

Application Name: OUTLOOK.EXE

Application Version: 12.0.6316.5000

Application Timestamp: 4833a470

Hang Signature: 57f7

Hang Type: 128

Waiting on Application Name: avp.exe

Waiting on Application Version: 0.0.0.0

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 1033

Additional Hang Signature 1: ac1ff1a972d77b9008d3a34c3915918c

Additional Hang Signature 2: 6dd5

Additional Hang Signature 3: 94dfb81b950b72db2ad5c569e326aa5b

Additional Hang Signature 4: 57f7

Additional Hang Signature 5: ac1ff1a972d77b9008d3a34c3915918c

Additional Hang Signature 6: 6dd5

Additional Hang Signature 7: 94dfb81b950b72db2ad5c569e326aa5b

 

Extra information about the problem

Bucket ID: 262479551