Hello @merula You're most welcome! Re: "I cannot do anything from the application itself, just see the window stuck with the need for an activation code", post a full-screen screen print of the Kaspersky *application* - include the computer date & time in the image please? Thank you🙏 Flood🐳+🐋

First quick answer: > Has the *new* Kaspersky *application* been signed into, from the Kaspersky application. > I cannot do anything from the application itself, just see the window stuck with the need for an activation code Not 100% sure if I had shut down the pc completely, doubt that this will change things dramatically but will try a little bit later

I wrote just seconds before seeing your answer, will have to work through your explanations, thanks so far

I add a screenshot, format is not perfect just made with a full page browser extension but probably okay So is this how it should be, subscription valid but only xxxxx as the activation code ? No idea how to "connect a device" in this situation, I can do nothing in the program itself, only see the window that wants the activation code, icon is red with "no protection" etc. (and as I said the mail said that there is no need for a code at all, especially strange to me)

Hello @merula, Welcome! Has the *new* Kaspersky *application* been signed into, from the Kaspersky application, using the same email address that was used to buy the *new* Kaspersky subscription? Since *installing* the new Kaspersky software, has the computer been shutdown, using SHUTDOWN, not Restart, then powered ON by pressing the power-button & logged in? *Which* Kaspersky software subscription was *actually* purchased? A MyKaspersky account? Good! If that means in (your) MyKaspersky account, you can see the *new* Kaspersky subscription, good! IF (your) emails look like images 1 & 2 & in (your) MyKaspersky account - image 3 - the *new* subscription shows it's *Active* & has a *License key* - (you) don't need an Activation code! *The new application has to synchronize/connect with (your) MyKaspersky account to *pick-up* the License key - has that step been done? IF the answer is YES & your application is still not working correctly, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image 4. below; please include images of the error & a *detailed history*. Support will guide you: image 1 image 2 image 3 image 4 Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Sistema Operacional: Windows 10 VPN Secure Connection: 21.16.6.467 Segui sua sugestão, mas não resolveu o problema. Continuo sem conseguir conectar a VPN. Já entrei em contato com o atendimento da Kaspersky, enviei os arquivos solicitados e estou aguardando um parecer deles para a solução.

Sistema Operacional: Windows 10 VPN Secure Connection: 21.16.6.467

Olá pessoal. Recentemente assinei o Kaspersky Plus para substituir meu antigo antivírus. Porém, ao acessar os resultados de pesquisa do Google, percebi que o Kaspersky está sinalizando os links dos sites com o logo e sinalizando como "site seguro". Veja abaixo: Apesar de eu achar uma boa função para usuários leigos, achei esse selo bastante invasivo e gostaria muito de retirar essa função. Como posso tirar isso? Detalhe importante: não tenho a extensão do Kaspersky instalada no navegador, portanto, não deve ser ele.