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keer

100% CPU Usage from Process KAVMM.exe

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:angry:

 

Hi all the experts around the world,

 

we use Scanner Version 5.0.227 on Windows XP SP2 with Network Agent 5.0.474.0.

 

Now we had different PCs with CPU usage at 100% from the process KAVMM.exe.

 

I had removed both scanner and agent; same problem as before.

 

Had anyone an idea what happens.

 

Many thanks from germany,

 

 

Keer

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Do you use WinVNC per chance? If so:

 

In the Riskware field, add trusted riskware and insert:

 

not-a-virus:RiskWare.RemoteAdmin.WinVNC*

 

also if it's a 98SE machine it will find the restart functions in cab files:

 

not-a-virus:Tool.DOS.Restart*

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Hi Mike,

 

I had checked the systems, there is no installation from VNC on the PCs.

Just yesteday the next PC had this problem and also on this PC there is no VNC installed.

 

Had you any other idea what happens with our PCs ?????

 

Many thanks from germany.

 

 

Keer

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Besides the VNC tools... You might also want to check out:

 

- Backup software (tape backup or network backup software) might cause conflicts in the use of the filesystem. If this is the case, you can try to disable the iChecker and iStreams technologies in your application setting.

 

- How 'new' is the new PC's, and how 'old' are the old PC's? An indication of the hardware might help to suggest a better solution...

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Hi Jan,

 

this PCs are standard office pcs, no backup software is installed.

 

All this PCs are ASUS P45GL-MX PCs.

 

Hopefully you have additional ideas what happens.

 

Many thanks

 

Keer

 

:angry:

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OK, the asus P45gl doesn't really tell me much.. can't get any specs from that machine. So let's take this on a different approach...

 

Who's your reseller for this software? Or have you tried to contact your local kaspersky office? As I see that you're from germany... I have to say, they have good partner support there, and really tech-savvy guys on the technical helpdesk. They can provide you with tools that helps you (and them) to find out why kavmm.exe is taking up soo much CPU load.

 

(and you can probably discuss this in German; allthough your English is really not bad! ;) )

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