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Hello,

So i have problem with kaspersky and synaps 3.0. So if i exit kaspersky and run game Devil May Cry 5 my usb ports wont freeze and same goes if i close synapse 3.0 and let kaspersky run in background. This only happens with programs that doesnt have KSN certification approved or something like that. For example this doesnt happen for Rainbow Six Siege because game is added by kaspersky not user to trusted apps. I tried everything but only way to prevent this is closing one of the programs. Also all capcom games, metro exodus and others are not added to trusted programs by kaspersky. Please someone from kaspersky approve games from capcom as trusted apps so i can run synapse 3.0 and kaspersky in the same time. If someone know any other solution to this please help me.

 

As you can see in screenshot games like resident evil 2, devil may cry 5, nba 2k19 are low restricted apps by default and even if i add them to trusted apps freeze happens with synapse 3.0

31313131.png

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Posted (edited)

What some forum helpers advise here :  1) open kaspersky >> Settings >>click on

Performance and locate - Gaming profile : if the option  [  ] Use gaming profile

is checked - Unchecked and try to Play your game. Any better now..?

 

2) Try again to Add the conflicted game to exclusions. Use this

guideline : https://support.kaspersky.com/13971  : Type 1st

the : File path on the screenshot :  e:\steamlibray\steam..

and later try other of your games files names or URL's,.

More on gaming issues here : https://support.kaspersky.com/13980 

Edited by i n d i o

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and the Kaspersky conflict with Synapse 3.0 continue isn't it..?  well there're other - Tests to

perform..Like play with Restricted-Unrestricted rules on firewall and create a GSI - Report

 

to verify if you've incompatible apps installed. But you'll get better help from - Tech Support

so please contact them at :  https://my.kaspersky.com/techsupport#/new : Type the

problem description, include the screenshot too and wait for answers

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