diggersgrav Posted March 8 I've been using KSC since it was first introduced. There's two 'windows systems' in this house and at first the computer in my brothers bedroom started to have issues with KSC... Not connecting to his e-mail account was the first one I'm sure, then after some time it would not connect at all. For the first year he had no problem with it. The system I use here is a secondary system now.. I only use it when I'm here at my brothers house... I've been staying here and using this system a lot more in the last few months and now KSC has stopped working on this system... almost identical to what happened to the system in my brothers bedroom... The only conclusion we could think of was another VPN he got previously, but both these computers have now uninstalled this other VPN as the subscription ran out about 6 months ago. The same issue was happening to that VPN also. Has this happened to your computer that's happening on my computer? Share this post Link to post
Berny Posted March 8 Could you please provide any additional Error message ? Also please provide a GSI Log to the Technical Support https://center.kaspersky.com Share this post Link to post
diggersgrav Posted March 9 (edited) Thanks... There's no error message... According to TCPview the connection is established so that probably explains no error message... Can you please tell me how to get the log to you? EDIT: Sorry I didn't see the link... Will provide it. LOL: After a week of not working it is now working...WT*!! Working fine too as I have a different IP. I just turned KSC on so it would produce the error. I may be back in contact the way things are going on around here. Thanks for your help anyway. Sorry. If I still give the log will it still provide any info at your end. I will send it if you want to see it? Edited March 9 by diggersgrav Share this post Link to post
Berny Posted March 9 As long as all is working fine , we don’t need Logs. Share this post Link to post
diggersgrav Posted March 10 Okay, no worries. Thanks for your interest. Still working okay. Do you have any ideas on what happened to my computer? Particularly with a IP KSC gave being established and with no error showing. Share this post Link to post
diggersgrav Posted March 10 EDIT: There's something weird happening here with the router.. When a cable goes into the back of the router it produces a light at the front to show a cable is plugged in... Well I have a light showing, but with no cable plugged in? I'm using a wi-fi dongle. Share this post Link to post
Berny Posted March 10 Please download and check your Router User Manual. Share this post Link to post
diggersgrav Posted March 11 Happening again. I've done what you said previously to do but I can't upload the zip file... It's dragging but not dropping in? Share this post Link to post
diggersgrav Posted March 11 (edited) Happening again. I've done what you said previously... The upload seems to be stuck? Got to get to bed I'll try again tomorrow. Edited March 11 by diggersgrav Share this post Link to post
Berny Posted March 11 Please try to share the zip file on e.a. rghost.net Share this post Link to post
diggersgrav Posted March 12 (edited) Is this safe? The address assessment of the page says 'not secure'. Edited March 12 by diggersgrav Share this post Link to post
diggersgrav Posted March 12 Sorry, there's no button to edit... Do I give a direct link here or somehow into the Parser. Share this post Link to post
Berny Posted March 12 Here is your GSI link https://www.getsysteminfo.com/report/88752927c91c4da1950f7d880321ed8c Your report shows 6 installed "NoVirusThanks" applications that might create conflicts with Kaspersky. ? Please disable or uninstall > reboot ? Also and FYI , your Windows Event Log is flooded with errors Share this post Link to post
diggersgrav Posted March 13 (edited) Thanks. I just could not reply using IE so using another browser... That's kind of surprising seeing this computer is hardly used... But then again... Thanks for help. No.. No go with uninstalling.. As I explained earlier the other windows system in the house had the same problem, both with KSC and the other VPN, as has this one. I'll give you an example of what has happened today: Changed the Wi-fi password which is good security practice, now the wi-fi dongle will not work.. Went to upload a scanned picture to e-mail account, would not uploload, opened TCPview, closed a connection in a Closed_Wait state, picture then uploaded. Edited March 13 by diggersgrav Share this post Link to post
Berny Posted March 13 Please submit a ticket to the Technical Support : https://center.kaspersky.com Share this post Link to post
diggersgrav Posted March 13 (edited) Thank you.. Now using Wi-fi dongle after changing password back to old one. Funnily, I can hook into any other wi-fi that the wi-fi picks up on (if I new the passwords) except my own. Edited March 13 by diggersgrav Share this post Link to post
diggersgrav Posted March 14 (edited) Well... I thought I'd check my 'windows services' to see if that was the problem (also the whole internet broke down last night after being here)... DHCP client was turned off.. Dns client turned off... and it seems everything that had to do with tunnelling a secure(windows..haha) connection... Including KSC. I didn't turn them off???? Time for a refresh overhaul with them errors. Thanks anyway. You'll laugh at this. I mainly listen to music here... Last night the audio got a red cross, not working... The windows audio service was turned off. Edited March 14 by diggersgrav Share this post Link to post