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MattCat15

Question about license for 1 device but activated on 2 devices

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Posted (edited)

Hello everyone!

I have a question about license for 1 device but activated on 2 devices. Let me explain:

I have 2 devices: 1 Android phone and 1 Windows-running laptop, both are installed with Kaspersky Internet Security (KIS) and have 2 separate licenses (KIS for Android on my phone and KIS 2018 1 device/1 year on my laptop). The licenses were about to be expired in a few days, so a while ago, I bought 1 license for my laptop, the KIS 2019 1 device/1 year (which can also be activated on Android and Mac). After buying and got the activation code, I entered the code to the KIS on my laptop, and saw that after the current license expired in a few day, the newly bought license will be in effect.

And then, I opened KIS on my phone, went to the "Account & License" section. I clicked on the "Activate" link at the bottom of the screen and was shown 3 options: Free license, The current license (which is expiring in a few day) and The new license (which I have just bought and activated on my laptop). I accidentally clicked on The new license option, and now it is also successfully activated on my phone as well, counting down the days left until its expiration in March 2020.

So now, basically I have a KIS license for 1 device for 1 year, but is activated on 2 devices: my laptop, which is waiting for the current license's expiration to be in effect; and my phone, which is already in used. When I check MyKaspersky page, it shows that the new license is activated on 2 devices, the phone is shown as normal and the laptop is shown as "additional license" (pending, waiting to be in effect). I have attached 2 pictures below in this post.

My question is, what will happen in a few days when the KIS license on my laptop expires? Will I have to buy another license for my laptop, since it is for one device only and already in used on my phone?

Thank you for your replies! Have a nice day.

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Picture 1: My soon-to-be-expired license (top) and my newly bought license (bottom).

2_licjpg.jpg

Picture 2: The detail of my new license, which is activated on my phone (already in effect), and also activated on my laptop as "additional license" (waiting for the current license to expire to be in effect).

New_lic.jpg

Edited by MattCat15
Editing for pictures.

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Welcome. A KIS 2019 license for one device is valid for 1 PC or 1 Mac or 1 Mobile.

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4 hours ago, MattCat15 said:

My question is, what will happen in a few days when the KIS license on my laptop expires? Will I have to buy another license for my laptop, since it is for one device only and already in used on my phone?

In addition to the information provided by Berny.

Hard to say but here are a few possibilities:

1.  The new license may activate your laptop and both devices will work fine.

2.  The new license will not activate your laptop because it is already in use on your mobile device.

3.  Because the license is for one device and it's in use on 2, it may be blacklisted and neither device will be protected.

For sure, you will eventually need a license for both devices so you may have to purchase another.  I think this would be worth contacting Technical Support and explaining the issue to them.

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Thank you all for your replies.

I have just bought another license for my laptop, so now both my phone and laptop have separated license.

Have a nice day!

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Posted (edited)

MattCat....

In your KIS screen shot  - Active 365 days with (2) devices.... i'm curious why it didn't cover you for the Phone and Desktop, for the 365 day period.   

                           You stated: "I have just bought another license for my laptop, so now both my phone and laptop have separated license."

I just wonder why you needed to buy another license, since you already had coverage for 365 days.   

I agree with dh27564...thiat its worth contacting Technical Support and explaining the issue to them.    

 

Edited by msgg100

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