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I already have KIS 2019 and got a renew now for 30% off message. So with 45 days to go I did, however I cannot enter the KEY and Digital River suggested I download KIS which I already have and unusually I use a METERED ACCOUNT.

This of course means I either buy a USB stick and somehow use it across different systems or pay for three downloads depending on size, 350MB x3 costs me £5 for something I've already got.

How do you enter the KEY?

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You have activated a subscription, so if you renew it (click "Manage online" for more informations), when it expires it is automatically renewed without entering a new code (because the activation code remains the same).

If instead you buy a new different code, when the subscription expires you can enter it on that page of KIS.

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14 minutes ago, The Shield said:

You have activated a subscription, so if you renew it (click "Manage online" for more informations), when it expires it is automatically renewed without entering a new code (because the activation code remains the same).

If instead you buy a new different code, when the subscription expires you can enter it on that page of KIS.

Notice days left on the new subscription, I expected more than 409 days, and my current subscription only mentions 1 device but I have 3 all using the same license. Something odd going on here.

My old PC is switched on once a week for updates and is backup computer, my laptop is used by family.

 

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If the issues are not resolved, please contact Tech Support: 

https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request: 

a. Description of the issue.
b. Screenshot, as needed.

c. Detailed purchase  information. 

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