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Johnnyl26

Newbie...need help samsung galaxy s9

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I keep getting this skipped file. Will not quarantine as it is not a virus. But then says there may be a risk. I have read that this could be malware on an app. I am not literate when it comes to this stuff and don't want to attempt any crazy stuff on my own. Here is my example off kaspersky. Thanks for help. 

Screenshot_20190212-180230_Kaspersky Internet Security.jpg

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Hi, welcome to the forum.

I have seen this issue before in forum posts.

Please report URL below.

https://virusdesk.kaspersky.com/

The issue is the Kaspersky report warning is in a pre-installed device app, which cannot be uninstalled.

Also please contact Kaspersky support.

https://my.kaspersky.com/

Also please send a screen-shot in report.

Thanks

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Meanwhile be observant with phone activity like popups in browsers.

Please let us know what Kaspersky support says in reply to your report.

Thanks

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