Jump to content
ociminfo

Windows 10 keeps logging out since update to 19

Recommended Posts

Hi there,

We have a customer that had to renew his licence.

By doing so he downloaded version 19 and tried to install it.

Since then his PC keeps logging him out every 10 to 15 minutes.

We uninstalled and reinstalled version 19 and it is still the same.

Exiting Kaspersky AntiVirus solves the issue...

Any help greatly appreciated!!

Thanks.

OCIM support team

Share this post


Link to post

Hello ociminfo.

Please proceed like this (first make sure you have the activation code for KAV available):

Let me know.

Share this post


Link to post

We have scheduled a remote call with the customer and will do all these steps with him.

I will keep you posted.

Thanks.

Share this post


Link to post

Hello,

according to eventlog Bugcheks occur. Mayby the customer means BSODs by logging out? :ph34r:

On 2019/02/12 it occured 7 times...

0x0000001e

0x000000d1

0x0000007e 

It is necessary to see the dumps to understand the cause.

Create a request to Tech support via my.kaspersky.com site and send several complete memory dumps packed in archive.

Share this post


Link to post

No, no BSOD, the PC just logs out after closing all running applications. No shutdown, logs out from the current user...

Share this post


Link to post

Bummer,

After going thru your steps, the PC worked for around 4 hours. Then it logged the user off again, we tried to connect with teamviewer and it logged the user out 3 times in a row.

We finally could connect, we tried to run a virus scan, but we got a Kaspersky popup saying it failed to start, we sent the results (do you get these?).

We were finally able to connect again and run a full virus scan, with nothing found...

If we stop Kaspersky, the loggoffs do not happen anymore.

Any idea of what is going on?

Share this post


Link to post

×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.