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plum32

Android KPM, tried to update after expiration, installed, then lost all data.

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Hello, I hope someone can help me - after using KPM for a few years I was trying to update it as the licence has expired. I have a KTS key so I thought I would just need to add it but there is nowhere to do so - so I logged into the portal where sure enough the KPM on my phone shows as expired. So I try to work out how to reactivate but nothing appears to work. In the end I send myself the Android version of KPM via the link using email as the instructions appear to suggest. I click on the link in my phone email app and it takes me to a Kaspersky download button for the android version of the app - I click on the button and the app installs apparently over the existing one - I then need to go through setting it up as a new install so I log in with my credentials and the app opens - but where are all my passwords and notes - it appears they have all gone - so I click the sync button - nothing happens - does anyone know how to get three years of passwords and notes back please because I am pulling my hair out here! Thanks.

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1 hour ago, plum32 said:

I have a KTS key so I thought I would just need to add it but there is nowhere to do so

Welcome. Please try this :
> Add your KTS license xxxxx-xxxxx-xxxxx-xxxxx in MyKaspersky portal
> KPM > Menu > License information > Refresh

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In addition to what Berny indicates in the post above,

 

Contact Kaspersky Lab Technical Support via "My Kaspersky" account:

https://my.kaspersky.com/techsupport#/requests/new

Also, install Kaspersky Password Manager (for Windows) on your PC/laptop

and from time to time you SHOULD create a backup copy, if you don't want to have any similar problems in the future:

Open Kaspersky Password Manager (for Windows) -> Settings -> Import/Export -> Backup Copy -> Create Copy

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