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KES 11.0.0 is inactive after update

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Hello,

after automatically updating KES for Windows on Win10 computers  from 11.0.0.4699 to 11.0.1.90 I get on some computers error "Protection is off, Sec app is not running"

In the properties of such devices KES 11.0.0 is inactive
If I want to start it, I get

"failed to start apploication

Reason application is not installed correctly on the computer"

Task "Installation" runs in "The app has already been installed, no further operations are required"

The only way I found to fix it deinstall the damaged app with the removertool and install it again manually.

Network Agent Version is 10.5.1781

 

How can I fix it?

 

Greets

 

Frank

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Hello!

Please provide a full GSI report with eventlogs from one of the affected machines. 

Thanks!

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Hi,

Could you please provide us wiht KES 11.0.1.90 installation logs(after upgrade) from one of the hosts with that malfunction?

Thank you!

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