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LiamNerd

Kaspersky doesn't update and I can't get it to update databases manually.

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Hello, my copy of Kaspersky doesn't update and I can't get it to update databases manually. I've tried a myriad of options to get it to work, even installing Kaspersky's virus removal tool in case I got infected. Any help would be appreciated, thank you.

 

Log: https://www.getsysteminfo.com/report/b5f1cabdba520d8b380a279b2a031152

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As a quick update: Scanning works normally, it's only when I attempt to update databases that the program messes up (Basically, I click the button, return to menu, and the update doesn't start). As another note, my databases haven't had a chance to update for about 4 days now. I'm not sure if it helps at all, I'm just hoping to fix this soon.

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Welcome.  How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? 
Have you waited 15 minutes after system boot up to see if the update will occur? 

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. 
 
Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

Are you in Gaming Profile?   Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. 

Is your Kaspersky license expiring in a few days? 

If your license is a managed subscription, please click  Subscription, located at lower right of the main Kaspersky window, 
then click the "Update subscription status" button. Then start an Update. 

If still no go, attach the Detailed update report.
Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.
Main  Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,  
select the current entry > right-middle > click Details > Save icon at upper right >
Save, name the file and save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. 

If the update report appears to be blank, please post the screenshot of the update report. 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > 
Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Disable Log Non Critical Events when done. 

Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. 

Please see the small print that is located at the bottom of this message. 

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30.01.2019 23.53.17    Update of databases and application modules    Completed    Time: 1/30/2019 11:53 PM

Either the log is old, or system date is incorrect. 

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Please do a manual update and then if a new update log is generated, please attach the new log. if no new log can be generated, un and re install Kaspersky > re-activate with your activation code, update databases > reboot. Any better? 

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