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Task Start icon grayed out

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Dear Support,

There is an issue with most of the devices in the network that are working absolutely perfect, but when a task is needed to be started locally from KSC, then the task icon is grayed out, also the statistics is also grayed. Kindly note that the devices are communicating, able to ping from both sides and doing telnet on port 13000 but still this issue is with most of the systems (snapshots attached for reference). Kindly guide on this issue.

Thanks

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1 hour ago, Nikolay Arinchev said:

Hi,

Please provide us with GSI report and klnagchk log from that host.

Thank you!

I will provide you with that, but what could be the general reason ? Thanks

 

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This question depends on whether your target UDP15000 can access

This feature is only available if you proxy SSL 13000 target UDP15000

If your agent uses non-SSL 14000 your target computer must be accessible in addition to UDP15000, you must also select the option to keep the host connected.

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