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aseshadri

When try to use webcam black screen is displayed

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HI, After installing total security the webcam is not working properly, When i open the webcam it displays complete black picture, it was working before this . any idea on how to solve this issue ?

webcam.PNG

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:rolleyes:Report your windows Op-System and Kaspersky total security version. Also

what webCam brand is that : like Logitech, Microsoft LifeCam - Razer kiyo.,Etc.  

 

Try to uninstall the webCam driver : open Device Manager >> Locate your webCam and

right click it >> select Uninstall device >> A confirmation dialog appears - click Uninstall

to continue : Now click Scan for "Hardware changes" icon and wait while windows

install the necessary drivers. Restart Pc + check if the - Black screen still there

 

if so repeat the uninstall task. Did it work..?  Also another trick is to use a flashlight or

your Phone torch light, point it to the camera : Have work out for some users - Post back

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On 1/26/2019 at 5:57 PM, i n d i o said:

 

What i am using is a Inbuilt camera of my msi laptop, i tried what you said it still did not help. do you have another suggestion

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:)Thanks for posted back : Kinda difficult to pin point the faulty, since is not

and ordinary Webcam purchased on Best Buy, Amazon.,Etc. Try to uninstall

your Kaspersky total security, would be advisable if fails | How about

contact the Laptop brand online website and inquire about this

 

malfunction. if Not lucky contact klab Tech support

Link :  https://my.kaspersky.com/support/requests/create

include the screenshot on the problem description or

who knows a forum - Moderator have a solution

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Also,

Try pressing Fn+F6 on your keyboard or googlle how to turn on camera on MSI  Laptop.

Like Lenovo(through Lenovo Vantage) , MSI likely uses  their own program/drivers to operate the camera.

 

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