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Ansie

my account shows only 3 days left on Trial, after recently purchased license.

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I bought a trail version in December. Early in January I purchased a license for Total Security I have downloaded the Total Security, but if I go onto my account ot shows that I only have 3 days left on my trail. 

 

LAPTOP-XXXXXX (Desktop)

 
Security might be at risk

Security might be at risk

  •  
    No active threats detected
  •  
    Databases and the application are up to date

PROTECTION

 
License expires soon
In 3 days, the application functionality will be limited.
 
Computer reboot is required
Restart the computer if you want the application to start monitoring receipt of audio stream.
 
 
  •  
    No active threats detected
  •  
    Databases and the application are up to date
     
    If I try to insert the activation code I get this error

    ADD AN ACTIVATION CODE

    If you have an activation code, add it here to manage your licenses.

    Add
    Activation code has already been used.
     
     

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Kaspersky
Total Security
Active
 
356
days remaining
for 2 devices
 
Details
 
Devices (1)
 

Downloads

 

This is how it shows on my account
Kaspersky
Total Security
Active
Buy now
3
days remaining
for 1 device
 
Details

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Is your antivirus connected to your My Kaspersky account?

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On 1/20/2019 at 9:40 AM, Allego said:

Is your antivirus connected to your My Kaspersky account?

Yes my antivirus is connected

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:rolleyes: Hey! Ansie : in addition to the above answers, some users have reported

that by doing a "Check of subscription status" sometimes fixed this issue

Just open your Kis - MainPage >> click on the Renewal link >> Lower

right bottom - That says how many days remaining >> on next

screen >> click the "Verify Subscription Status" Post results

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