Jump to content
Kappen

Laptop sound problem

Recommended Posts

My new HP Pavilion x360 14 laptop sound not working. Problem noticed only after I changed from default antivirus to Kaspersky Total security. 

I carried out the troubleshooting and everything seems to be in order. Is it something that got disabled as part of the protection? In that case how do I rectify? Or the problem is not related to Kaspersky Total security?

Any case would appreciate help.

Share this post


Link to post

I had my new HP Pavilion x360 14 cd0087TU laptop delivered to me on 12th Sept. 2018. It was protected by McAfee virus protection free for a period of 1 month. Everything worked normally during this period.

Subsequently on 11th October 2018 I subscribed for Kaspersky Internet security. Some time later when I played a video file I noticed that sound is absent. I carried out all troubleshooting procedures prescribed and the checks including drivers updating but it says that all is OK. It took me a while to suspect that this happened after I had installed Kaspersky Internet security. I had also noticed that my Internet banking does not work correctly with 'Safe money' hence I deactivated that. In the same manner is there anything that blocks sound from the Laptop speaker?

I am able to listen to the audio along with video when I screen mirror my files to my television.

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.