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Alerts for child iphone on safe kids problem

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Hi ive used safe kids app for  child's Android phone no problem but have now installed it on a iphone aswell. It said it had set up and i have the ame time limits and alerts etc as before but I am not getting notifications sent to me when a chils exceeds their time. Also on my phone the time the child uses the phone for is wrong. It is only showing a few minutes insted of hours. 


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