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Password manager license error

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Good evening. Last year I had Kaspersky Internet Security license and separately the Password Manager license. This year I decided to merge the two services and purchase the license of KASPESKY TOTAL SECURITY, which includes the Password Manager license. I would like to transfer my 85 passwords and notes to the new license. The transition from the old PM license to the new KTS + PM gives me an error. When I enter my credentials, he asks me to purchase a PM license separately. I contacted the support service but I have not solved the problem. I tried to uninstall it, disconnect the device from my MYKSPESKY account, but it does not solve the problem. The strange thing is that even if I try to get into my online password box, it gives me an error and it tends to buy a new license.
Thank you

KM.JPG

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Posted (edited)

:rolleyes: Well I can't assure you this would work, but try it on..

1) open your KTS >> click on the license link >> Lower right corner

and click on Check subscription status it may resolve the issue

 

* if fails Log in "My kaspersky" on Home -Tab >> under Summary

locate your KTS device >> scroll to - Add an Activation Code - Type

[xxxxx-xxxxx-xxxxx-xxxxx] << re-Enter your Activation code & click [Add]

According to some users, the 2 Above actions may reset the subscription

Edited by i n d i o

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