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GarrettM98

Backup simply doesn't work, 1.2 TB of data

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I am trying to use Kaspersky Total Security to back up data to a 4 TB hard drive that I purchased specifically for that reason; there's tens of thousands of pictures and other media that I need to have safe in the event of hardware failure. 

The backup tool is easy to set up and use, but a problem I'm having is that it simply never works. It's a gamble as to whether or not it won't freeze and even then it sure likes to take its sweet time. There's about 1.2 TB of data so far that I'm trying to back up, but the utility gets stuck at random percentages. In the screenshot I attached, I'd left it running for an entire day after it got to 10% in the morning, and it hadn't progressed since then. I have only successfully had the program complete that specific backup once, and it took over twelve hours. That was after countless attempts at trying to get it to do the same thing. 

It also uses only one thread, which, in 2018 coming into 2019, is atrocious for a program that costs so much. I have the program running off an SSD on a rather powerful PC, and it's reading/writing to two separate hard drives. Disk usage on the drives is either very low or not there, indicating that there's nothing going on. My best guess is that the program is broken and needs a re-write. 

Has anyone else had issues like this with the backup and restore part of Total Security? 

Annotation 2018-12-24 192130.jpg

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:rolleyes: Definitely the KTS - Backup component is faulty, so I would suggest this,..

1) Restore the KTS = Kaspersky Total Security - Settings to its default level

use this link : https://support.kaspersky.com/11428 : it will reset the backup

 

2) create a Backup on the PC or removable drive : Then proceed with the backup

Link : https://support.kaspersky.com/13674 : First option on the Tech article

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Also, in addition to what indio indicates in the post located above this post,

Last I heard, 1.2 TB of data is far beyond the intended purpose of Kaspersky Total Security  backup function. 

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4 hours ago, i n d i o said:

:rolleyes: Definitely the KTS - Backup component is faulty, so I would suggest this,..

1) Restore the KTS = Kaspersky Total Security - Settings to its default level

use this link : https://support.kaspersky.com/11428 : it will reset the backup

 

2) create a Backup on the PC or removable drive : Then proceed with the backup

Link : https://support.kaspersky.com/13674 : First option on the Tech article

I've tried reinstalling and resetting everything to no avail. My guess is the program isn't equipped to handle more than simple, small backups. 

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1 hour ago, richbuff said:

Also, in addition to what indio indicates in the post located above this post,

Last I heard, 1.2 TB of data is far beyond the intended purpose of Kaspersky Total Security  backup function. 

That's absurd in my opinion. Have they not thought about artists and content creators while developing the backup portion? A backup is simple: copy data from location A to location B. Looks like I'll just have to find some better software. At least the antivirus portion works very well, but it's a shame I can't use it to back up all my photos and media. 

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5 hours ago, GarrettM98 said:

That's absurd in my opinion. Have they not thought about artists and content creators while developing the backup portion? A backup is simple: copy data from location A to location B. Looks like I'll just have to find some better software. At least the antivirus portion works very well, but it's a shame I can't use it to back up all my photos and media. 

HI, as well as "richbuff" above post.

Maybe checking your software "setup" for Kaspersky backup will help you to fix this issue.

Please try URL below, settings are current on <> 2018 Nov 08 ID: 14417

https://support.kaspersky.com/us/14417#block1

 

 
 
 

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