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DeSage

Firewall blocking traffic despite exceptions and application control settings

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I use BackBlaze to back up my data. About a month ago, the program started reporting that the server was undergoing maintenance and couldn't carry out the back up which is the error it gives when there's a connection failure. Persistent failure like this is usually because of a firewall, so I first assumed it was Kaspersky then went into the application control settings and made sure they were all set to allow the activity which they already were. I then went into the firewall exceptions and manually added each of the twenty odd exec files that BackBlaze uses to back up the files. There was no change, so I paused protection and there was still no change. I assumed it wasn't Kaspersky and contacted BackBlaze which recommended I completely exit Kaspersky which did then allow the program to connect, but I obviously want both of these services running at the same time, as they have done for years on my computer without issue. Why is Kaspersky doing this in spite of the exceptions and application controls? How can I get it to stop blocking this traffic without exiting the program? Thank you for your time.

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Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. 

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Sorry for the oversight. Kaspersky Internet Security 19.0.0.1088(c). I updated to the latest version not long before posting, but the error has been consistent across versions.

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I'm having the same sort of problem with exclusions. Kaspersky blocks programming stuff in excluded folders(batch files and newly-compiled programs).

So the issue is not just related to Firewall or application control settings.

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3 hours ago, DeSage said:

Sorry for the oversight. Kaspersky Internet Security 19.0.0.1088(c). I updated to the latest version not long before posting, but the error has been consistent across versions.

Please try again when patch (d) is released to you in the next few days via automatic database updater. Restart daily, and you should get (d) in a few days. 

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3 hours ago, Kalaaq said:

I'm having the same sort of problem with exclusions. Kaspersky blocks programming stuff in excluded folders(batch files and newly-compiled programs).

So the issue is not just related to Firewall or application control settings.

Adding to my previous post that I solved it this way:

  1. Removing the exclusions.
  2. Closing Kaspersky (Of course after disabling the internet connection).
  3. Running Kaspersky again.
  4. Adding the exclusions.
  5. Success.

 

The exclusions existed from before the new update, so I thought the problem may be that the new update does not get the old settings, so a common toggling off and on might be the solution, and thank God that it was. :)

Hope that helps.

Edited by Kalaaq

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