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Hello! For starters, please excuse me of precarious English. I try to scan the computer for 2 days and hang up to 85%: the first time she managed to scan 825371 files and the second time 589769 files. Every time says it scans 85%. Why is it blocking? I ask Kaspersky Romania if possible. Thanks a lot.

Problema 21.11.2018.png

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Welcome Top2011.

Please tell us your Kaspersky version (pass your mouse cursor over the Kaspersky tray icon for see it).

Edited by The Shield
Syntax correction

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Also and before taking any other action please ckeck your hard drive on disk errors   : CHKDSK /F

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For: "apricotbucket28" and "The Shield":  The application version is  Kaspersky Internet Security Multi-Device and is bought this year.

For "Berny": I do not know how to check  :CHKDSK/F, I'm not good at IT .

Thank you for your answers.

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Please try these easy steps  :
>  Press  Windows Key + R to open the Run dialog box
> Type in  the Run dialog box "CHKDSK /F" (without quotation marks)
>  Press "OK"
> Wait until the CHKDSK process is completed
> Reboot > Run a full scan

If the scan problem is persisting please provide a GSI Log

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