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HD

Viruses not removing

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Dear Support,

A network is infected with various Viruses and Trojans as per snap attached for reference. I have selected all infected device and created a task with High heuristic level and selected all possible scopes for scanning, also i have enabled Advanced Disinfection on all these devices and this task is running on regular interval from last 4 days but its not eradicating completely or minimizing the quantity. Kindly suggest the way to eradicate it whether virus removal tool have to be deployed or any other way. Thanks 

image.thumb.png.394e2c6bdfeec21a120a156f0ebc52aa.png

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21 minutes ago, Nikolay Arinchev said:

Hi,

Waht versions of KES, KSC and network agent are used?

Are there any virus related evets at local hosts?

Thank you! 

Hi,

KES Versions:

KES 10 SP1 MR2 

KES 10 SP2

KES 11

 

KSC 10.5.

Not sure about any events related to viruses, but Virus threat report is showing various viruses which are not removing/disinfecting/deleting.

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Events at local hosts should contain more detailed information about these virus events.

Could you please provide us with a screenhot of event details from local host?

Thank you!

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2 hours ago, Nikolay Arinchev said:

Events at local hosts should contain more detailed information about these virus events.

Could you please provide us with a screenhot of event details from local host?

Thank you!

I meant to say that is there any virus removal tool to be run on these infected systems ?

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On 11/16/2018 at 5:00 PM, Nikolay Arinchev said:

Sure. You can use Kaspersky Rescue Disk for that purpose.

Thank you!

Hi,

I have created a group task with properties of High Protection level set and Advanced Disinfection enabled, after running this task on most infected devices of different versions for almost a week with frequency of 3 hours, the devices are still adding up and no sign of decrease. Kindly suggest its a critical nature issue which is not resolving. Thanks

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1 hour ago, HD said:

Hi,

I have created a group task with properties of High Protection level set and Advanced Disinfection enabled, after running this task on most infected devices of different versions for almost a week with frequency of 3 hours, the devices are still adding up and no sign of decrease. Kindly suggest its a critical nature issue which is not resolving. Thanks

Hello.

Advanced Disinfection should help remove individual instances of the infection from hosts. Dealing with the infection itself is a virus-related issue, and lies outside the scope of this forum.

You can request assistance with this case by creaing an incident in CompanyAccount.

Thank you.

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1 minute ago, Kirill Tsapovsky said:

Hello.

Advanced Disinfection should help remove individual instances of the infection from hosts. Dealing with the infection itself is a virus-related issue, and lies outside the scope of this forum.

You can request assistance with this case by creaing an incident in CompanyAccount.

Thank you.

Hello,

Thanks for the response.

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3 hours ago, HD said:

Hello,

Thanks for the response.

Please let us know if you have other questions, or if you encounter difficulties with an existing incident.

Thank you.

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