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Safe Money - Cannot open PDF via Acrobat Reader

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Hello everyone,

since recently I cannot open PDFs from my E-Banking site anymore. Here's my procedure:

  • Open E-Banking via Kaspersky (18.0.0.405 k) Safe Money in Firefox (62.0.3).
  • Call a PDF download from my E-Banking site.
  • Decide to open in Acrobat Reader DC (19.008.20074), as shown here:
    kaspersky1.png.cd81715a08d9900453d4910dacf16168.png
  • Acrobat Reader fails to open the document, as shown here:
    kaspersky2.png.a7cc5110c9d407c396bd7322301e24af.png
    This translates to: "Adobe Acrobat Reader DC has stopped working. A problem has prevented the application to run correctly."

I have figured out this problem does not exist when I use Firefox in the normal, "non-Safe Money" mode. So I assume this is caused by a recent Kaspersky update. Also, it seems independent of the OS. I have one machine running Windows 7 Professional and one machine running Windows 10 Pro, both with latest updates.

I am reading negative reports on Kaspersky 19, so I'm hesitating to update.
I'd be grateful for any help!

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On 10/15/2018 at 9:21 PM, richbuff said:

Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request: 

a. Description of the issue.
b. Screenshot, as needed.
c. GSI

I also have the same problem except that the file opens in adobe but as soon as I attempt to save the PDF in 'File' menu the screen blanks.

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