Block WSL

[Kasper Guy]

 

I am trying to perform a command in the URL and it is being blocked by KES 11.1.

I would like to send the files in private mode. It's possible?

 

[Kasper Guy]

Hello.

I'm running Ubuntu via WSL on my Windows 10.

Through a script, having fetched an xml from a variety of client sites, however KES blocks. I saw that this new version would support WSL, but that did not happen in my test.

[Evgeny_E]

Please provide step by step reproduction scenario, with scripts you have used. 

Collect GSI report from workstation where KES was running. 

Have you got any warning messages ? 

Disable KES components in a one by one manner until you find one which causes this issue.

[Kasper Guy]

1 hour ago, Evgeny_E said:

Please provide step by step reproduction scenario, with scripts you have used. 

Collect GSI report from workstation where KES was running. 

Have you got any warning messages ? 

Disable KES components in a one by one manner until you find one which causes this issue.

Hi,

 

How can I send it privately?

[Nikolay Arinchev]

Hi,

You can send it to KLCentralSupport user via PM.

Thank you!

[Kasper Guy]

10 hours ago, Nikolay Arinchev said:

Hi,

You can send it to KLCentralSupport user via PM.

Thank you!

Thanks.

 

I sent you direct.

 

I've disabled all components.

Edited October 1, 2018 by Kasper Guy

[Evgeny_E]

Hello. 

Could you please try to send message to @KLCentralSupport again ? There is nothing from you in an inbox.

[Kasper Guy]

7 hours ago, Evgeny_E said:

Hello. 

Could you please try to send message to @KLCentralSupport again ? There is nothing from you in an inbox.

Sorry, i send direct Nikolay.

 

I'm send now in KLCentralSupport.

[Nikolay Arinchev]

Hi,

Could you please describe a scenario with more details?

Thank you!

[Kasper Guy]

45 minutes ago, Nikolay Arinchev said:

Hi,

Could you please describe a scenario with more details?

Thank you!

I have a station with Windows 10 and WSL Ubuntu. When I run the ".sh" script to search a URL, KES blocks me. When I exit KES, it works.

[Evgeny_E]

Hello. 

 

Please do the following : 

 

Disable KES components in a one by one manner until you find one which causes this issue.

Check for warnings in Kaspersky Event Log

Submit GSI report from affected workstation.

[Kasper Guy]

6 hours ago, Evgeny_E said:

Hello. 

 

Please do the following : 

 

Disable KES components in a one by one manner until you find one which causes this issue.

Check for warnings in Kaspersky Event Log

Submit GSI report from affected workstation.

gsi report exceeds 4MB.

I've already disabled all KES components, it works with KES disabled.

Is there a better way to check?

[Nikolay Arinchev]

Hi,

Please use any file sharing resource to upload GSI and provide us with a link.

Цитата

Is there a better way to check?

By disabling components one-by-one you can determine which one of KES components causes the issue.

[Kasper Guy]

On 10/4/2018 at 4:43 PM, Nikolay Arinchev said:

Hi,

Please use any file sharing resource to upload GSI and provide us with a link.

By disabling components one-by-one you can determine which one of KES components causes the issue.

I've already done these procedures. It did not work yet.

You can show what's in remote access!

[Ivan.Ponomarev]

Hello!

Your answer is not quite clear. 

What exactly guidance do you need? 

Thanks!

[Kasper Guy]

 Could you send me the KES 11.1 installer? 

On 10/18/2018 at 10:03 PM, Ivan.Ponomarev said:

Hello!

Your answer is not quite clear. 

What exactly guidance do you need? 

Thanks!

 

[Kasper Guy]

I'm create ticket "INC000009789336".

Edited November 6, 2018 by Kasper Guy

[Dmitry Parshutin]

9 часов назад, Kasper Guy сказал:

I'm create ticket "INC000009789336".

Hello!

Please wait for the answer in the incident. 

Thank you!