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fransiscu

Formatted my computer and it says I can't use my license anymore

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Hey everybody

I have purchased a copy of kaspersky total secuirity back in April 2018 and used it without any problem so far

 

I decided to format my computer and afterwards reinstall my antivirus. First of all it took me a decade to find the download for the 2018 version instead of the 2019 and then It says that my license cannot be used because I've reached the max number of devices (5). I do not however have any device linked to my account beside this computer (as I can clearly see in my kaspersky account)

 

How do I go from this? I still have 202 days left of license and don't wanna miss out on those.

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