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Can't install Network Agent 10.5.1781

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Uninstalled old Agent and Endpoint Security without a problem. Rebooted the system, everything is fine. When I try to install the new agent version I get the error "failed to identify the status of the installed application definitely".

Ran the cleaner.exe, the error persists. I cannot install the agent. Please help.

Attached you can find the cleaner and setup.exe logs, and the GSI report.

cleaner_log.zip

install_log.zip

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Please start standalone Network agent installation, and if the issue occurs, collect data from the article.

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Thank you for that info!

Please try to delete HKEY_CLASSES_ROOT\Installer\Products\\42FC4FCBBA881E546A6E048C72A8075C registry key and run installation once again.

Please inform us about result.

If the installation fails again, please provide us with new installation logs(or GSI report).

Thank you!

 

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5 hours ago, Nikolay Arinchev said:

Thank you for that info!

Please try to delete HKEY_CLASSES_ROOT\Installer\Products\\42FC4FCBBA881E546A6E048C72A8075C registry key and run installation once again.

Please inform us about result.

If the installation fails again, please provide us with new installation logs(or GSI report).

Thank you!

 

I deleted the registry and it worked perfectly. New agent installed. Thank you Nikolay.

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Welcome. This forum has been superseded by the New Forum, so you will probably not receive a qualified reply here. Please see the New Forum or Tech Support.

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