Jump to content

Why is Kapersky not letting me purchase product?

Recommended Posts

I've used Kapersky Total Security since Aug 2014, so have purchased it yearly several times.  Now, your system is 'doing nothing' after I enter my information and press enter.  All I get is a referral back to the Store page!  Please know that I have Windows 7 Home Premium in an old-fashioned custom desk top mode; that is my only device. 

I think I have 12 days left of the Total Security and began trying to purchase the new Total Security 2019, version late on Aug 18, 2018.  I did it the same way I've done it before; I've always found I could get a better deal by going through your store and selecting the 1-only device for 1 year, which costs $34.99.  I do not want the disc, so I remove that from my purchase.  Also I do not want auto-renewal, so I unclick that.  What happens is, up pops a page which looks like I'm to fill in information, so I do that.  I've tried it THREE TIMES now, but always get brought back to the store page upon trying to press enter for a final purchase.  This hasn't happened to me before!  Something is wrong.  Here is what I have tried to do, with entering my information:

I see a box stating that my shipping address is different from my billing address.  It is NOT; I've tried leaving it clicked and unclicking it, to no avail.  Then, there is zero information in that billing address section about me other than my name, so I have tried filling in all the blanks including my telephone number.  I've tried putting the order through with everything filled in, and without, as shown.  I have left the shipping address blank, because it would be exactly the same as my billing address, IF you were mailing me something, which you are not.  I tried putting in my credit card number both with all 16 digits crammed together, as shown, and also separated with spaces after each four numbers.  I put in the month and year dates, and that cvv or whatever it's called number on the back of my card.  I am worried, as I've put all my information in several times, and never received anything, not even an email notification.  How do I know my credit card will NOT be charged anyway?  This was always quite simple, before.  Now, it is ridiculous.

Please tell me I do not have to buy one of the over-priced versions of the very same product in order to be allowed a purchase at all!  I need somebody to help me get this done within a short time, or I'll be forced to say good-bye to Kapersky forever, and I don't want to do that.  I need verification that Kapersky hasn't and will not charge my card for these non-receipts of the product, and then I need to know exactly how to actually purchase the correct version of the product for the smallest price you have available, not the most expensive one.   

Share this post

Link to post

This isn't going to work--I finally called tech support, and they suggested I go ahead and get a download of the new version of Total Security (2019) so it would already be installed on my computer when I go to buy the new license and activation code right before my current one expires Sept 1.  This caused a lot of trouble, because the emailed instructions clearly told me to 'add the activation code NOW'--and of course there isn't one yet.  How can I make you folks understand that I have my download, it is up and working just fine--I still want to purchase a new license, probably Aug 31--and will expect to get both that and the necessary activation code at that time.  BUT, I do not wish to purchase this so-called  'premium' version of Total Security which costs a lot more--$69.99 or so. Also I do not wish to purchase a license for '5 devices' since I only have ONE device--get it?  Your store very clearly shows me a way to buy a one-user, one-device license for $34.99.  I have done this for the past 3 years.  Only this time around, your store wouldn't allow any such purchase to go through.  I called sales, and they flat didn't believe the 1-user, 1-device price, or that it was even shown on your website.  Can I no longer get this, and if not, why not? If I must pay more, can I get a license for the $49.99 price, instead of the stupid $69.99 price which is the one 'enforced' in you try to use the 'renewal' option? If I keep being  lied to and messed with, I intend to not buy anything more from Kapersky, ever. I will find another product if I must. There are no files to send you, sorry.  Why can you not answer some simple questions? Already I had to ask for a refund for the $49.99-plus-tax from an order I tried to place through the sales dept, because the salesperson didn't alert me to certain facts.  The amount hit my credit card this morning--hours after  I asked for the refund--so now, I must wait until THAT gets refunded before daring to try another 'order'.  Just--please tell me HOW I can get a new license and activation code without paying that far more expensive price, please!  

Share this post

Link to post

:rolleyes: Listen if you already installed - KT Security ver. : Either you can

reactivate the program right now or wait, until the app has 3 days before expire


if you want to purchase the - License right away use your CCard and the

activation app will "Add the remaining days to the New subscription"

to do that follow this - Link :  https://support.kaspersky.com/14349#block2

After open the link, you will see two choices


1) Check subscription status 

2) Activate the subscription : When you click this link you will be offer the option to

 "Buy a license" Go thru the steps and before or after you pay :: Kaspersky will detect

that you already have a license..So will ask to Re enter the same 20-Characters code

That you already have it in your : KT Security version : clear enough.?


On the same link provided, you can click on the option : Products that

can Be activated with version 19 - Activation code : versions 17 : 18 : 19


if everything fail and you already paid for the Renewal try to re-Enter the code

using this Tech article :  http://support.kaspersky.com/us/13829#block1

Hmm! .. indio hope you don't add more confusion,..?

Edited by i n d i o

Share this post

Link to post

  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.