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Update Fail at 80% and missing files for kla 5.0

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The process of downloading updates to the archive is blocked at 80%.

No changes were made at the network level and the list of recommended addresses was included in whitelists.

The problem is strange because if I do an update by forcing what to update the process is closed without problems, if instead I leave automatic detection the task fail.

checking the log of the update it's seems that the task it's stuck in a loop.

Quote

Download del file in corso. 'updates/bin/kes11/kes11-1313g.xml.klz'
Tue Jul 17 11:08:54 2018    File scaricato. 'updates/bin/kes11/kes11-1313g.xml.klz'
Tue Jul 17 11:08:54 2018    Download del file in corso. 'updates/bin/kes11_cm/kes11_cm-1313g.xml.dif'
Tue Jul 17 11:08:54 2018    Download del file in corso. 'updates/bin/kes11_cm/kes11_cm-1313g.xml.klz'
Tue Jul 17 11:08:54 2018    Download del file in corso. 'updates/bin/kes11_cm/kes11_cm-1313g.xml'
Tue Jul 17 11:08:54 2018    Errore durante il download del file. 'http://dnl-12.geo.kaspersky.com/'

 

Also since I have this problem, the light agent 5 SVMs are no longer updated.

 

Required files missing from update source

 

Thank

 

 

$klakupd.log

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Hello!

Please state your versions and please check if re-creating of the task helps. 

Thanks!

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KSC Version: 10.5.1781

Test:

- Re-create New Task

- Clean Update Repository 

- Download Update with Utility (same problem), and i can't update Light Agent 5.0

 

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20 minutes ago, Konstantin Antonov said:

Do you have any internet filtering services in your environment?

Thank you!

Yes, we have just whitelist all the server.

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1 minute ago, Konstantin Antonov said:

Could you please create incident in CompanyAccount and describe your problem there.

Thank you!

Alredy Done

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Just now, Konstantin Antonov said:

Specify incident number.

Thank you!

Here: INC000009404587 

Thank you!

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