Jump to content
GLFI1969

Trial key: trial license expired

Recommended Posts

Posted (edited)

Hello, i have an Advanced trial license code that I have successfully added to KSC (i would like to try Kaspersky file encryption).
The license details say it will expire in September 2018.
I created a license installation task on my KSC 10.5.1781 for KES 11 by selecting the new license that was just added.
However, the task ends with the error: trial license expired.

Maybe I can do it manually but I would like to understand why that task does not work.

Thanks.

Edited by GLFI1969

Share this post


Link to post

Hello.


Please provide key usage report from KSC.

Share this post


Link to post

The Key Usage Report does not list the new trial key!

Perhaps, there must be at least one device that use the new key.

I have attached the keys screen.

Licenza.thumb.JPG.637248fa65b4e6860318c953512c297c.JPG

Share this post


Link to post

I've just tried to manually remove the current Select license and manually add the Advanced trial key but the error is still the same: the license has already expired.

I thought it was a simpler thing to do!

1724367110_LicenzaScaduta.JPG.a32a0ed8295987d3ee95c7020d096a2b.JPG

Share this post


Link to post

Have you ever had any other trial licenses applied to this server ?

Share this post


Link to post

I've had this job eight year ago. It may have been before on the initial installation but I do not know.

Share this post


Link to post

Does this issue occurs only on one workstation or you can reproduce it on a several locations ?

Share this post


Link to post

For now, i tried only on one desktop.

Tomorrow, i will try on another one. 

 

Share this post


Link to post

Hello, i tried on another pc but the result is always the same.

Share this post


Link to post

I received another key and i can install it (i have to manually remove the active Selected Key), but for test pourpose it is ok.

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.