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mgya

KES 11 and Mozilla Thunderbird mail sending

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Hello

We use KES 11 and Thunderbird Mail, and KSC.

Today, "File Thread Protection" module has begun to block mail sending.
If i disable File Threat Protection -> mail sending OK.
If i enable File Threat Protection -> mail sending not OK, Thunderbird freeze, but as soon as i disable "File Thread Protection" the Mail delivery will be successful.

Windows 10 ver: 1803
Thunderbird 52.8.0
KES 11.0.0.6499 Localization: HUN
KSC 10.5.1781

Netagent 10.5.1781

This problem does not appear on every machine, but occurs on many machines.

Any idea?

Thanks

 

Mgya
 

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In the Russian sub-branch people reported Thunderbird hang on incoming mail, not outgoing, but anyway. The issue was confirmed and database update is to resolve it.

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Hello!

Bases with fix were published at about 23:00 MSK.

Please kindly run update task and check if the issue still persist.

Thank you!

 

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9 hours ago, aehrlich said:

In the Russian sub-branch people reported Thunderbird hang on incoming mail, not outgoing, but anyway. The issue was confirmed and database update is to resolve it.

Thank you.

The problem is solved.

Mgya

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