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I installed KIS a few days ago. I have a 64k internet connection. The database update progress bar gets stuck at 86%. I have a network monitoring app called NetWorx installed on my computer. Networx shows that KIS has used 380mb of data over the past 4 days.

log.txt

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Error resolving network name.      Network operation timed out.

 How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? 
Have you waited 15 minutes after system boot up to see if the update will occur? 

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. 
 
Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

Are you in Gaming Profile?   Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. 

Is your Kaspersky license expiring in a few days? 

If your license is a managed subscription, please click  Subscription, located at lower right of the main Kaspersky window, 
then click the "Update subscription status" button. Then start an Update. 

If still no go, attach the Detailed update report.
Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.
Main  Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,  
select the current entry > right-middle > click Details > Save icon at upper right >
Save, name the file and save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. 

Disable Log Non Critical Events when done. 

Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. 

Please see the small print that is located at the bottom of this message. 

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Mobile hotspot.
I did not lose signal while KIS was updating.
In the Windows network options, I have it set to metered.
I waited.

KIS is set to "Do Not use proxy server".
 
Main power.

No gaming profile.

28 day left on trial.

I attached the log.


I tried uploading the zip file to  http://getsysteminfo.com but it did not upload.

log.txt

GetSystemInfo_LAPTOP_Laptop_2018_07_02_03_51_28.zip

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Update error    Network operation timed out.

Please try Unmetered connection setting. Any better?

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Run Microsoft Edge. It'll resume the update process. I have no idea why, though.

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I set the connection to unmetered in Windows settings. The Kaspersky system tray tooltip and the system tray right click menu, both show the update is 0%. On the Kaspersky update screen, the update is 32%.

screen1.jpg

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This cosmetic GUI Bug is fixed in KIS 2019.

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6 hours ago, richbuff said:

Update error    Network operation timed out.

Please try Unmetered connection setting. Any better?

Also, in addition to what Berny, NVTesla indicates in the posts located above this post, 

Please attach a new detailed update report so we can see if the update is actually completing or not. 

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