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No sound after installation of KES 11.0.0.6499

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Hello everybody,
I have a problem with the client PCs not playing audio after installing KES 11.0.0.6499 on Windows 10 1709. The problem occurs right after restart after installation.

A red X will appear at the speaker icon in task bar area with the message "There is no audio output device installed".

In Device Manager, the audio device has an orange triangle with an exclamation mark symbol. Under properties stands

Zitat

This hardware device can not be started because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I suspect it refers to:

[HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class \ {4d36e96c-E325-11CE-BFC1-08002BE10318}]
"Class" = "MEDIA"
"UpperFilters" = "ksthunk klpnpflt"

Deleting the UpperFilters for testing does not help, as they are immediately reinserted.

I just found that possibly the KES 11 function "program monitoring" or "program control" intervenes. Where that was actually more targeted towards the webcam / stream. I deactivated these two functions, because I found no point where you can explicitly allow audio, and restarted. However, that brings no improvement. Also under known problem or similar I could not find anything.

Does anyone of you have the problem and / or possibly a solution?

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Hello,

can you please tell me the setup parameters for deployment with KSC?

I only found  EULA=1 /qn but I need another one to accept Data protection guideline.

 

/EDIT

Ok, found it. Same as in KES11 setup

EULA=1 PrivacyPolicy=1 /qn /norestart

Edited by QandA

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Testing is done. Problem resolved :D. Topic can be marked as solved!

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Hi, We've got same issue.

We installed the KES 11.0.0.6499 then we can't use all of audio drivers .

So can you share to us the patch file 'pf5049'?

Please, reply.

Thank you.

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В 04.06.2018 в 14:46, Konstantin Antonov сказал:

Hi,

Could you please request pf5049 through CompanyAccount, also after patch installation you should restart system twice.

Thank you!

 

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Thank you for your reply.

I requested about the case, thanks again!

 

Edited by dbridge

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Hello. 

Could you please provide us with an incident number ?

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Hi.

Thank you very much!

We'll test and report about the result as soon as possible.

Thanks again, have a nice day~!

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Hi.

We are testing now and gathering some cases.

(We have 6 audio driver models and there are different test results.)

When we'll finish the test then we'll report about cases.

Thank you for your ongoing help~!

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Hi, we have the same issue. I've opened a support case INC000009334427. I've tried to install pf5060 (send us from our partner) but it not solve the issue

Can you please send me pf5049 to make a test?

Regards

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Hi!

Sorry for being late.

Test is almost done and almost solved the issue.

We'll distribute the fix to our whole PC as soon as possible.

Thanks for your great help~!

 

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Hello.


Please wait for a support technician respond, they are looking into your incident.

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