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KES 11 - Slow outlook app after installing KES 11

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Hello!

Please proceed to the companyaccount.kaspersky.com and create an incident.

Please tell us the number of that incident.

Thank you!

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Hi,

We are having the same issue for one of our customers.

Disabling Kaspersky or individual components does not thing for us, however, disabling the Outlook add-ins seems to fix it.

Is there a private patch available that fixes this issue?

 

Thank you

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Hi,

Please create a request to companyaccount.kaspersky.com to get the patch.

Please tell us the number of that request.

Thank you!

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Hi Nikolay,

 

INC000009315603

 

Thank you!

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Same problem here for one of our client, many Outlook user affected. Versions ranges from 2013 or 2016.

We see 2 "Kaspersky Outlook Anti-Virus Addin" available in Outlook :

1 is un-ticked and the mcou.dll resides in the KES10 program folder. (folder no longer exists once KWS11 is installed on the previous KES10)
- this COM Add-in can't be removed from outlook. Even with a domain admin account.
1425759520_AddinKaspersky.png.0b4c829d11521f6ab2130da9fe04cf17.png

Then the second Add In entry is ticked and points to the KES for windows x86 program file folder (that exists)

We requested the pf5039 patch to fix this slow behavior.

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Am ‎08‎.‎06‎.‎2018 um 23:58 schrieb Ivan.Ponomarev:

Hello!

Please proceed to the companyaccount.kaspersky.com and create an incident after a registration on this ressource. 

Thanks!

Is pf5039 also included in pf 5060?

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14 minutes ago, ThomasLating said:

Is pf5039 also included in pf 5060?

Hello.

Currently, all new pf's are cumulative (in regard to all the older patches for the same version of KES), so the general answer to that question is yes.

Thank you.

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Hi

Same issue with KES 11 slowing down outlook

Fixed when disabling the add-on

I've created a support ticket: INC000009394714

Please send a fix

Thanks

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HI 

After installing KES 11.0.0.6499 AES256  all users outlook get stuck/ Slow temporary two  options i have done 

1 click offline button in outlook it working fine.

 when untick  the add-on in outlook 

Please give us a permanent solution ASAP. 

Thanks

Janith.

 

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Hello!

You can get the needed private patch via an incident at companyaccount.kaspersky.com

Thanks!

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Dear All 

This the simple way to fix this Issue.

1 go to KES 11 policy 

2 Expand Essential Treat Protection and select Mail threat Protection 

3 select settings  and select again settings under Connectivity 

4 Untick Scan when reading 

5 ok 

you can do this in local PC first disable policy and open outlook click file - option -  Add-ins - select  Kasperkey outlook....   ---  add-in-options and Untick Scan when reading .

this work for me 

Thanks

Janith 

 

 

 

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image.png.6167187e5a65e482437eccb1a55d71d3.png

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