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briggs

KES11 - Web Threat Protection - failed to enable some protection components

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Hi,

I've deployed KES11 to 3 our machines (3 of 120, hence testing it first). These are all Win10 1803. All three of them deployed OK, but after a reboot, the KES tray icon has a grey icon with a yellow triangle in it. The problem is the Web Threat Protection is disabled.

Since I started typing this, one of the machines has sorted itself. The other 2 are still like it though after another shutdown/restart. Any ideas?

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Just shutdown and started again, now for probably the 5th time, and it's still showing an error

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Hello. 

Are you using local settings or Kaspersky Security Center management capabilities ?

Please provide GSI report collected from one of those workstations. 

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Posted (edited)

hi, do i upload the gsi to you direct? I'm using KSC management

Edited by briggs

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Hello!

You can upload the GSI here or to any file sharig ressourse you like. 

Thanks!

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Hi,

Please provide us with KES traces, collected at system startup.

To do so please enable KES traces, restart the system, make sure that the problem persists and stop the traces.

Please use any file sharing resource and provide us with a link.

Thank you!

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We submitted Issue 2762597.

We will inform you once we receive any new info from RnD team.

Thank you!

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