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Rescue disk not showing Primary HD ... C:\

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I have downloaded kav_rescue_10.iso and two seperate ISO's from tech support and none of them can find my drive once loaded. The drive works fine when booted to Windows. I have been working with Kaspersky for nearly two months on this and now they tell me that they no longer support the rescue disk for consumers.

 

Anyone out there that can help me?

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I have downloaded kav_rescue_10.iso and two seperate ISO's from tech support and none of them can find my drive once loaded. The drive works fine when booted to Windows. I have been working with Kaspersky for nearly two months on this and now they tell me that they no longer support the rescue disk for consumers.

 

Anyone out there that can help me?

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