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peru

unable to install kscwc 10.5

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Hi,

unable to install kscwc 10.5

KSC 10.5

error snap & log attached. Help us to resolve the issue.

BR

error.jpg

WCInst.msi.log

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Hi,

while installing Kaspersky Security Center 10 Web-Console getting error. Already attached screenshot of the error & logs.

 kscwc - 10.5.41 new version downloaded from KSC 10.5 repository. PFA for reference.

BR

kscwc  10.5.jpg

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Please tell us, do you get this error all the time? 

Is it possible to run the installation once again? 

Thanks!

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Hi,

I got the error on the end time of the installation.

BR

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Do you get this error all the time? 

Have you tried the installation once again? 

Do I understand you correctly that you install the console on a Windows 10 machine?

Thanks!

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hi,

only at the end of the installation.

I have tried several times the issue remains same.

yes I have installed it on a windows 10 pro 64 bit is.

kindly help us to resolve the issue asap.

BR

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Please create a backup of your database, clean up all the traces of KSC in the registry and try the installation again. 

Thanks!

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hi,

how to clean up registry in windows 10.

BR

 

 

 

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Hello. 

For some reason installator wasn't able to start Apache service 

MSI (s) (60:C0) [13:16:41:741]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIA8CF.tmp, Entrypoint: StartApacheService
SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSIA8CF.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action WCInstLib!WCInstLib.CustomActions.StartApacheService
CustomAction StartApacheService returned actual error code 1603 

Please provide GSI report from affected workstation, enable Windows eventlog collection for getsysteminfo tool.

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On 16.04.2018 at 10:55 AM, peru said:

Hi,

unable to install kscwc 10.5

KSC 10.5

error snap & log attached. Help us to resolve the issue.

BR

WCInst.msi.log

Hello.

The installation ends prematurely because the Apache service fails to start after installation.

Please attempt to start the service manually, check the results, check the Windows event log for an error, and provide an export of the error.

Thank you.

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49 minutes ago, peru said:

Hi,

PFA as required.

BR

application.rar

 

The error in Application Event log is not the reason the service doesn't start, however it can be solved by adding a ServerName parameter to httpd.conf.

As mentioned in the error, details should be written to System event log instead. Also, you could get a more detailed description of the error by running httpd.exe in command line.

Thank you.

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3 hours ago, peru said:

Hi,

Please find the system event as required.

PFA

BR

system event.rar

In order to get the Web Console running properly, Apache errors need to be fixed. A hint was provided in my previous reply to get more details about the cause of the error. For further assistance, please contact the corresponding support.

Thank you.

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Hi Team,

We are also facing the same error. We have not installed any apache server before and this is the fresh installaion.

Kindly provide us a solution on the same.

 

Thank You

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1 час назад, sharvan сказал:

Hi Team,

We are also facing the same error. We have not installed any apache server before and this is the fresh installaion.

Kindly provide us a solution on the same.

 

Thank You

Hello! 

Please specify the KSC version and provide us the full GSI from the host where you trying to install the product.

Thank you!

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2 часа назад, sharvan сказал:

Hello,

We are using KSC 10.5.1736 and please download the GSI report from the below link.

https://we.tl/t-95qAaad3xW 

 

Thank You!

Hello!

Can you please also provide the following log: C:\Windows\Temp\WCInst.msi.log 

Was the Microsoft Visual C++ 2015 Redistributable  installed successfully?

Thank you!

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