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Hi,

I would like to ask for your help. We are attacked by ramsomware and encrypted all of our important files yesterday. Is there a way to recover our files? cause they are asking us to pay for decryption. Attached is the small file encrypted. Supposed to be excel file but we cannot open it because it was encrypted. I'l be happy if your team can help us to decrypt our important files. 

Hoping for your big help regarding this issue.

Thank you.

Regards,

Allan

 

Badette Work Plan.xls.id-E487651D.[Bas_ket@aol.com].java

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You need to submit a ticket to KL. This is a user forum. Where people help out each other. The biggest protection against this threat is backups. In a corporate environment not having backups in 2018 is no excuse.

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Never try to pay bas_ket@aol.com, he will fool you. This guy is a simple criminal and he can't recover any of your files.

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На момент заражения там не стоял антивирус. 

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Могу ли я установить антивирус и сделать проверку и удалить вирус если он ещё там есть? Это не может повредить  далнейшему раскодированию?

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IST , я дал вам ссылку на инструкцию, где подробно расписано куда и как надо обратиться. Создавайте свой запрос туда и все эти вопросы адресуйте туда. Там вам будут отвечать сотрудники компании. А тут отвечают такие же пользователи как вы. К тому же вы ещё постите в англ. разделе.

 

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