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Database Update repeatedly failing for last eight hours are so

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Database Update is failing both in Auto Mode as well as Manual Mode for the past several hours. Till Yesterday there was no issue. I am having 3 year licence valid till 12th Feb 2021 and using KIS-2018.

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Welcome to the user forum!

1.  Reboot then check computer date and time.  Correct if necessary.

2.  Check Settings > Additional > Appearance > Enable Icon Animation

3.  Check Settings > Additional > Network > Proxy Server Settings > Do Not Use Proxy Server.

4.  Scheduled scans and updates while on battery power use considerable resources.  If using a laptop check Settings > Performance > Battery Saving

5.  If your license is a managed subscription, please click “Manage Subscription”, located at lower-right of the main Kaspersky window, click the "Update Subscription Status" button, then start an update.

If steps 1-5 have not solved your update issue:

6.  Run the Update Report:  Main Screen > More Tools > Reports > Detailed Reports.  In the left-hand pane (drop-down box), select Database Update, click on the most recent entry in the list, then click Details in the lower right-hand pane.

Next, click EXPORT in the upper-right (next to SEARCH box), name the file and save to the desktop.

Within the forum, locate and attach the saved file to your next post.

7.  A GSI Report may provide additional clues:  http://forum.kaspersky.com/index.php?showtopic=915

Edited by dh27564

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