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CDavis02

License expired, can replace but not renew

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Hello, my three-year Internet Security license just expired, and I've got some quick questions. First, while there is an option for replacing the license, I can't find one to directly renew it (Using the 2018 layout and the big "Renew" button isn't there). If memory serves I got the license with my computer when I first bought it in 2015 (got it from Best Buy I think), not sure if that factors in or not. Second, does Kaspersky give alerts when a product license is about to expire? I expected there would be a popup or something letting me know it was about to expire, but I never got any sort of notification.

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Welcome to the user forum!

Open Kaspersky and click on "License" in the lower-right corner.  That will open a window where you can purchase and/or enter a new activation code.  I have attached a screen shot of what that page look like for me.  You say your license has expired so maybe yours is a bit different.  Can you tell us what options are there?  In any event, all you need to is to purchase an activation code from any authorized retailer (beware of too-good-to-be-true pricing) and enter the new code once you have it.

As far as alerts when you're about to expire, I can't be sure on that because I have most of the Notifications turned off in Settings > Additional > Notifications.  When I get down to a week or two left on my license, I start shopping for a new code.  The past few years I've used Amazon (a Kaspersky authorized vendor) and enter that code when I have one day to go.  Check your settings for notifications as see what options are sleected.

Renew.JPG

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Hi, and thanks for the welcome. This is what I'm seeing on my end:

dammitkasper_by_fennecfyre-dc1rqcc.png

Clicking "Visit service provider website" just takes me to the Kaspersky site, and trying to enter my current key there to renew it doesn't work. 

 

For alerts, it's possible I turned those off accidentally, I'll switch them back on later if that's the case.

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I don't use the subscription service so I'm afraid I can't offer any advice with that.  Someone else may be able to advise where to go from here.

 

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