Jump to content
  • Announcements

    • Rodion Nagornov

      Долгое сохранение сообщений || Delays while posting (click here to read the full text RU/EN)   09/20/2017

      Due to some technical reasons visual delays are possible while message sending. Actually your message is published immediately - just interface works long. In such case, please, do not re-send your message immediately! Press F5 to reload the page and check if your message/topic is published. || По техническим причинам возможно визуально долгое отправление сообщений на форуме. Фактически ваше сообщение публикуется мгновенно - долго отрабатывает графика. В случае подобной ситуации, пожалуйста, сначала обновите страницу (F5) и проверьте, появилось ли ваше сообщение. Не пытайтесь сразу отправить его заново.

Update: Failed to unload application from RAM

Recommended Posts


I tested the update from KES 10 SP2 to KES 11 beta2 and get on several computers the event

Event name  Completed with error
Severity:  Functional failure
Application:  Kaspersky Security Center 10 Administration Server
Version number:  10.5.1529
Task name:  Installation KES 11 für Windows ( inkl. USB-Schutz und AES (manuell) - POBK6240
Device:  POBK6240
Group:  kes 10 sp2
Time:  31.01.2018 10:55:12
Virtual Administration Server name:  
Description:  Remote installation has been completed with an error on this device: Fatal error during installation. (Error 27200. Failed to unload application from RAM.)

You'll find traces and install logs from one device at https://www.magentacloud.de/lnk/Seh5EA1m

Kind regards,


Share this post

Link to post
vor 2 Stunden schrieb Evgeny_E:

Please check whether disabling Self-Defence in policy affect this issue reproduction ? 

I disabled Self-Defence, but still the same issue.

Share this post

Link to post

Coul you please provide fresh Full GSI report from PC with disabled Self-Defence and failed KES software update ? 

Share this post

Link to post
Am ‎10‎.‎02‎.‎2018 um 07:21 schrieb Evgeny_E:

I don't see MsiInstaller events after you applied new policy. And I was unable to find kl-install or kl-setup logs. Please check this article and provide installation logs from your PC https://support.kaspersky.com/9342

Do you need the log files of the folder %USERPROFILE%\AppData\Local\Temp? There aren't any, because I used an account for the Installation who never logged on at the host. For this it doesn't exist the path  %USERPROFILE%\AppData\Local\Temp. Where I have to search for the log files?

For the log files of folder %windir%\temp, please refer to the attached files.

Kind regards,



Share this post

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now