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Spiros Grammenos

How to stop Kaspersky to access/scan my external HDD?

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Hi, i'm trying to exclude my external hard drive from Kaspersky, am a Dj so i Have more than 4TB of music in my HDD.
The problem is that although i've excluded the HDD from Kaspersky anti-virus scan, i've created an exclusion rule for the HDD through Theat and exclusions and i chose prompt for action on external devices connection
kaspersky is accessing (Scan?) my HDD when Am plugging it for about 3-5 minutes.

Can i do something to stop that?

 

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Welcome. Did you try this : Settings > Scan > Scan external devices on connection > [Do not scan]

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10 minutes ago, Berny said:

Welcome. Did you try this : Settings > Scan > Scan external devices on connection > [Do not scan]

Yes, I've tried all the settings, Do not scan, Prompt for action, scan drives smaller than 64GB, none of them is working.
Kaspersky always scans my HDD at the connection.

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Are you running Kaspersky 2018 ver 18.0.0.405 (f)

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Try This:

Settings > Scan > Advanced Settings > Full Scan Settings > Edit Scan Scope for Full Scan > All External Devices (uncheck this).

Not sure if this will have any effect but worth a try.  This setting may apply to a manual or scheduled Full Scan and not when an external device is plugged in.

 

SCAN.JPG

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2 hours ago, dh27564 said:

Try This:

Settings > Scan > Advanced Settings > Full Scan Settings > Edit Scan Scope for Full Scan > All External Devices (uncheck this).

Not sure if this will have any effect but worth a try.  This setting may apply to a manual or scheduled Full Scan and not when an external device is plugged in.

 

 



Already did this...

This thing is weird i mean when am checking Kaspersky's reports through the program it does not show what the program is scanning, but in the Windows task manager i can see that kaspersky is accessing my HDD for about as i said 3-5 minutes.
 

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Did you clean install Kaspersky 2018 , or on top of a previous version ?

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10 minutes ago, Berny said:

Did you clean install Kaspersky 2018 , or on top of a previous version ?

Clean install, actually i was using Windows pre installed program before Kasperksy.

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Hello,

The customer`s external HDD was recognized by Windows as
X300 5TB (G:) Local Fixed Disk NTFS 4657.4 Gb 877.38 Gb

So, our product recognizes it as Local Fixed Disk(as Windows OS). And therefore I do not think, that the problem in External devices scan.

I think the problem is in Rootkit scan, which tries to scan all local drives after few minutes after KTS launch. In customer`s report I see only this type of scan:

24.01.2018 05.00.58 Rootkit Scan No threats detected Detected: 0 Deleted: 0 Not disinfected: 0 Release date of databases used for scan: 23/01/2018 23:31 Total duration: 10 minutes 53 seconds Completion time: 24/01/2018 05:11
23.01.2018 05.00.28 Rootkit Scan No threats detected Detected: 0 Deleted: 0 Not disinfected: 0 Release date of databases used for scan: 22/01/2018 23:27 Total duration: 12 minutes 23 seconds Completion time: 23/01/2018 05:12
22.01.2018 06.37.10 Rootkit Scan No threats detected Detected: 0 Deleted: 0 Not disinfected: 0 Release date of databases used for scan: 21/01/2018 23:17 Total duration: 10 minutes 52 seconds Completion time: 22/01/2018 06:50
21.01.2018 04.59.37 Rootkit Scan No threats detected Detected: 0 Deleted: 0 Not disinfected: 0 Release date of databases used for scan: 21/01/2018 02:09 Total duration: 11 minutes 49 seconds Completion time: 21/01/2018 05:11
20.01.2018 02.40.40 Rootkit Scan No threats detected Detected: 0 Deleted: 0 Not disinfected: 0

Try to go to Kaspersky main menu - Settings - Performance - and uncheck the box: Search for software that is intended to conceal traces of a malicious program in the system(rootkits).

Check the problem again.

Thank you.

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