usage count not agreeing with internet history

[vpeter0]

The usage count of my child’s device shows  no usage in time intervals when internet history indicates activity (google searches, visting a video site). At the same time, the total daily usage shows 1 hour while the usage of the Messenger app shows almosr 2 hours on the same day. Can someone explain to me how these symptoms are possible? Many thanks!

[Flood and Flood's wife]

Hello @vpeter0,

Welcome!

Please tell us:

🅰

1. Is Kaspersky Safe Kids licensed? Some features are not available in the Free version, just in case this may be contributing to the problems you’ve encountered.
2. Your child’s device name & operating system? 
3. Is the Device Time Usage configured to Warn or Block? 

So we can see what you see, may we have images of:

🅱

1. Internet history?
2. Device usage?
3. Messenger app use time?

Please post back?

Thank you🙏

Flood🐳

[vpeter0]

Dear Flood thank you for the help. While creating the screenshots I realized I made a stupid mistake: I compared data related to different days. The reason is, the app stopped sending application usage and internet history exactly two weeks ago as Kaspersky was switched off in Settings/Accessibility

[Flood and Flood's wife]

Hello @vpeter0,

You’re very welcome☺ !

Thank you for letting me know👌

It’s good to read you were able to see how the issue arose👏

Thank you🙏

Flood🐳