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Donnie

update error

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cant update it goes to 21% then stops updating then it shows update required (not yet updated)

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Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? 
Have you waited 15 minutes after system boot up to see if the update will occur? 

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. 
 
Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

Are you in Gaming Profile?   Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. 

Is your Kaspersky license expiring in a few days? 

If your license is a managed subscription, please click  Subscription, located at lower right of the main Kaspersky window, 
then click the "Update subscription status" button. Then start an Update. 

If still no go, attach the Detailed update report.
Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.
Main  Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,  
select the current entry > right-middle > click Details > Save icon at upper right >
Save, name the file and save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. 

Disable Log Non Critical Events when done. 

Please post your GetSystemInfo report link, instructions are located in the third (3rd) Important topic. 

Please see the small print that is located at the bottom of this message. 

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On 11/3/2017 at 12:56 AM, richbuff said:

Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? 
Have you waited 15 minutes after system boot up to see if the update will occur? 

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. 
 
Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

Are you in Gaming Profile?   Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. 

Is your Kaspersky license expiring in a few days? 

If your license is a managed subscription, please click  Subscription, located at lower right of the main Kaspersky window, 
then click the "Update subscription status" button. Then start an Update. 

If still no go, attach the Detailed update report.
Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.
Main  Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,  
select the current entry > right-middle > click Details > Save icon at upper right >
Save, name the file and save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. 

Disable Log Non Critical Events when done. 

Please post your GetSystemInfo report link, instructions are located in the third (3rd) Important topic. 

Please see the small print that is located at the bottom of this message. 

Thank you for your reply. My connection is fine and mu connection is not metered. I have waited 15 minutes and it failed to update a it said due to internet connection something like that but my connection is fine.

Im on main power and I'm not in gaming profile.

My license key is not expiring in a few days.

I'll follow your steps. Thank you for now

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6 minutes ago, Donnie said:

Thank you for your reply. My connection is fine and mu connection is not metered. I have waited 15 minutes and it failed to update a it said due to internet connection something like that but my connection is fine.

Im on main power and I'm not in gaming profile.

My license key is not expiring in a few days.

I'll follow your steps. Thank you for now

Actually my date/time was not accurate. Now I fixed it and sucussfully update it. Thank you God bless

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